Manager Sales

Amy B. Newsome

PH# 865-***-****

**** ** ********** ****.

Powell, TN 37849

Work Experience:

Suntrust Bank Oct. 2014 - Oct. 2015

Oak Ridge, TN

*Branch Manager 3

U.S. Bank Sept. 1999 – Dec. 2011 Cincinnati, OH

*Branch Manager 2 Sept. 1999 – Jun. 2011 Lexington, KY/ Richmond, KY

*District Sales Performance Coach Jun. 2011 – Dec. 2011 Covington, KY

Responsibilities:

Branch Manager 2

*Responsible for management of the in-store branches including leadership for sales, customer service, regulatory, policy and compliance and facility management.

*Direct the work of the staff in the branch and exercise discretion and independent judgment in performing duties.

*People management

*Developing a customer centered branch environment

*Expert product and service knowledge

*Partnership with areas of the company and retail store management as well as the community

*Accountable for branch balance sheet and financial statements and branch profit and loss

District Sales and Performance Coach

*Working directly with District Managers assisting the branches to help increase sales productivity, knowledge of services, proper coaching methods and overall motivating force for their individual branch teams, helping to empower them to success.

* Teaching, tracking and coaching to appropriate sales and service techniques within the branches

*Develop internal and external sales campaigns to increase production

*Strategically project future sales and profitability based on past operational records and reports.

JC Penney

*Sales Manager/ Merchandiser Aug. 1997 – Sept. 1999 Pikeville, KY / Hopkinsville, KY

Responsibilities:

People management over several departments

Accountable for department budget and financial statements

Responsible for ordering, stocking, visualizing merchandise

Recruiting, hiring, training, motivating and rewarding sales team members for each department

Education:

Eastern Kentucky University Bachelor of Science, Psychology Earned 1996

Experience and Reward & Recognition:

I have several years of Sales management and Sales Performance coaching experience. Over the last 12 years of my career with U.S. Bank I was trusted to oversee the opening of 2 of the 3 In-Store branches in Lexington, KY. I managed the opening process, recruited, interviewed, hired, trained and built our teams along with the branches from the ground up.

The U.S. Bank in-store branches operated 7 days a week: Mon. – Fri. 10 am -8 pm

Sat. 10 am – 5 pm

Sun. 12 pm – 5 pm

Each branch is a full service bank branch which simply translates to, we do it all, from teller transactions and refinancing your house to reinvesting your 401k and buying new equipment for your commercial business. And we convinced you to do it in a grocery store. Each branch consisted of an average of 5 team members. My responsibilities because of my location (the majority of our district branches being in Louisville, KY) were to manage my branch and serve as interim/lead manager to the other Lexington branch. At one point I served as sole branch manager to both locations for a 10 month period. I achieved bonus at both branches for every quarter as well as seeing one of the branches on to Annual Pinnacle (Top 10% Annual production In-Store Division/Manager Award) that year. At the end of that period I was asked to open and manage another new location for us in the Richmond KY area. The manner in which an in-store branch is managed is much like your own small business. My responsibilities included:

*Recruiting, Interviewing, Hiring *Training, Coaching, Motivating, Rewarding

*Delegating, Scheduling, Supervising, Evaluating *Any and all disciplinary actions up to and including termination

*Ensuring branch stability and profitability

In addition to all of this, I realized early on in my career that included achieving multiple Quarterly and Annual Pinnacle Awards as well as Coaching bankers to achieve multiple Quarterly and Annual Star of Excellence Awards, one of the greatest successes of an in-store manager was not only keeping a knowledgeable, professional staff but for the benefit of our customers and community it is keeping a familiar staff. I prided myself on maintaining a healthy work/life balance for my entire team. As you can imagine hiring a team that will want to survive the in-store hours for an extended period of time is one thing, but hiring a team that will survive them happily and successfully is another feat. I consider the development of my in-store teams a tremendous accomplishment and success in my career.

Thank you for your consideration.

Amy Newsome

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