Customer Service Manager
Resume:
ARNOLD JAMES GROVER
Corner Brook, NL A2H 6Y2
Tel: 709-***-**** (home);
************@*****.***
PROFILE
I am an experienced technician with in excess of 17 years working with various organizations to provide installation, repairs, maintenance and upgrading to electronic equipment. I demonstrate a strong ability to work independently as well as part of a team and have strong leadership skills and customer relationship management abilities. WORK EXPERIENCE
Fire alarm technician Western NL
Tyco - SimplexGrinnell May 2013 - December 2013
This position reports to the Branch Manager and is responsible for installation, maintenance and repair of fire alarm systems within Newfoundland and Labrador as well as ensuring professional and efficient response to customer service needs on a daily basis. Primary Responsibilities
Perform service activities on electrical fire alarm systems, access control and security systems.
Identify and sell basic product enhancements to customers.
Troubleshoot systems and perform necessary repairs.
Service panels with up to 32 zones with minimal supervision.
Lead projects and direct technician of a lower grade as needed.
Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational/product manuals.
Supervise and inspect the installation of equipment to meet customer specifications.
Evaluate diagnose and repair equipment that requires servicing as well as troubleshoot problems.
A Grover Resume 2
Fire alarm technician April 2006 - April 2013
Troy Sprinkler Limited Corner Brook, NL
This position reports to the Branch Services Manager - Fire, and is responsible for installation, maintenance and repair of fire alarm systems within Newfoundland and Labrador as well as ensuring professional and efficient response to customer service needs on a daily basis.
Primary Responsibilities
Install, inspect, maintain, test and repair electronic equipment
Diagnose and locate circuit component and equipment faults; adjust, align, replace or repair electronic equipment
Complete work orders, test reports and maintenance reports Customer Accounts Representative (Gaming Terminal
Technologist)
1994 – 2006
Corner Brook, NL
Atlantic Lottery Corporation 1992 – 1993
Dartmouth, NS
This position reported to the Supervisor of Technicians of Newfoundland and was responsible for responding to customer needs providing maintenance and upgrading of Video Lottery Terminals as well as 649 and Keno Terminals to a client base of approximately 100 retailers.
Primary Responsibilities
Assessed technical problems with Video Lottery Terminals, Lotto 649 and Keno Terminals to determine possible repair solutions.
Conducted repairs by replacing and/or repairing component parts. Programmed machines for software upgrades and new currency issues.
Sales analysis on various products to expand product lines and increase revenue. EDUCATION
Diploma in Construction Industrial Electrical 2014 – 2015 Academy Canada Corner Brook, NL
Certificate in Electronic Equipment Repair 1992 – 1993 College of the North Atlantic Corner Brook, NL
Diploma in Industrial Instrumentation 1983 – 1985
Dartmouth Regional Vocational School Dartmouth, NS A Grover Resume 3
REFERENCES
Mr. Harvey Martin
Operations Manager, SNC - Lavalin
JR Smallwood Building
Phone: 709-***-****
Email: ******.******@************.***
Mr. Todd Sheppard
Electrician,NL English School District
Corner Brook,NL
Phone: 709-***-****
Email: ************@*****.**
Mr. Ryan Park
Instructor, Academy Canada
Corner Brook NL
Phone: 709-***-****
Email: *****@*************.***
Contact this candidate