Paul Gac

**** ***** ********

Hanover Park, Illinois 60133

630-***-****

actbj1@r.postjobfree.com

SUMMARY

Senior Telecom Analyst/Supervisor

** + years’ experience in telecommunications designs, implementations, and management, primarily with Nortel and AVAYA.

High comfort level working with various Telco carriers, vendors, and in all aspects of the telecom/networking industry.

On-site telecom engineer for Timken Steel, in Canton, Ohio. Duties include day to day maintenance of local CS1000E PBX (5K Users ), Centralized CallPilot Voicemail, AVAYA AURA 7.5, AACC 6.2, also remote support and diagnostics for satellite Timken offices nationwide. Work with Cisco Team for conversion of Nortel system, to Cisco IP platform, including Cisco Call Manager. July 2014 to December 31, 2014.

QUALIFICATIONS

Technical Supervisor, Vendor Liaison, Voice & Data Service Procurement i.e. Verizon, AT&T, AVAYA MACD, SIP and traditional trunking PRI, etc., Team Management, AVAYA VDN, Vector, skills, Legacy Nortel, NEC, Alcatel. Call Center operations- AVAYA Aura, Nortel CS1000, CallPilot Voicemail, NICE Call recording, Verint. Also have familiarity with Mitel SX200, 7000.

EXPERIENCE

WE Energy, contract through CRS Group

Sr. Telecom Project Engineer

March 2015 to December 2015. Location was in Milwaukee, Wi.

Working contract opportunity with WE Energies, Milwaukee, Wi….Project engineer for conversion of existing CS1000 systems to Siemens Unify platform, 6000+ users. Duties included daily troubleshooting tickets, through Remedy system, MAC orders, VM administration, travel to multiple customer locations.

Timken Steel, contract through ArrowS3.

Avaya Telecom Project Engineer

June 2014 to January 2015. Location was in Canton, Ohio.

Altura Communications Solutions, Downers Grove, Illinois

Sr. Telecom Engineer

February 2013 to April 2014

Duties included working at multiple customer locations….MAC orders, service, repair, and new installations. Systems were primarily AVAYA, with some Nortel legacy systems. Directed installation of new AVAYA CM at Gottlieb (Loyola) hospital in Maywood, also participated in installation of AVAYA CM for US Cellular in Cedar Rapids, Iowa.

Skills:

Certified on AVAYA IP Office, familiarity with the following AVAYA offerings….

CMS Reporting, CMS Supervisor PC Client, CMS Supervisor Web Client, CMS Mobile Supervisor, ACD Administration, Backup Support, Patching, AVAYA One-X Agent, and AVAYA Call Center Elite.

American Imaging Management, Deerfield, Illinois

January 2007 to February 2013

Telecom Supervisor

Duties included supervising 5 team members, overseeing service and maintenance of telecom infrastructure, comprised of Nortel CS1000’s PBX systems, Responsible for CallPilot Voicemail, AVAYA Aura 6.2, formerly CC6 symposium. Work with maintenance providers AT&T, Verizon and NICE. Created and implemented disaster recovery procedures for all sites using SunGard for back up. Work with Call Center personnel on report generation, and continuing enhancements, recording, WFO, etc.

TEK Systems, Chicago, Illinois

June 2002 to January 2007

Field Engineer

Duties were to travel to various customer locations throughout the U.S., work on high profile projects that were primarily Nortel based platforms, including new installations, and the usual service and repair issues.

Kemper Insurance, Long Grove, Illinois

May 1999 to June 2002

Telecom Analyst

Duties were to oversee vendors for Kemper’s nationwide Telco environment that was primarily Nortel based, Responsible for ticket resolution, and billing.

Ameritech/AT&T, Chicago/Zion, Illinois

January 1993 to May 1999

On-Site Technician

ComEd Zion Nuclear Power Plant

Responsible for MAC, service, and repair of 3 Nortel PBX’s including programming and system upgrades. including trunking of Centrex, and PRI.

CONCLUSION

I began my telecom career with Centel Business Systems, Bensenville, Illinois back in 1979….started out pulling cable, and worked my way up into Service and Maintenance. I have continually kept pace with the ever changing world of telecom, from the Digital TDM systems, PRI’s, Centrex, POTS, (bill scrub, and provisioning), to IP, SIP based technologies.

REFERENCES Furnished upon request

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