Engineer Network

AMIN WILLIAMS

Portland, Oregon ***** ● Mobile 424-***-**** ● Email ************@*****.***

Qualifications:

Hands-on experienced network engineer with a proven background supporting LAN/WAN networks in a field setting and fast paced NOC environment. Highly skilled in troubleshooting network connectivity issues and hardware problems. Adept at multitasking projects and managing teams. Strong business management acumen and communication skills. Proven ability to build successful relationships with internal and external customers.

Skills:

Hardware: Cisco routers, Cisco Catalyst/Nexus switches, Cisco UCS servers, DSLAMs: Redback Networks, Calix, Lucent Stinger, Tellabs AFC, Adtran, Ericsson-Marconi, Alcatel, and Entrisphere.

OS Platforms: Microsoft Windows, Mac OS, Microsoft Exchange Server, familiar with Linux/Unix

Software: Wireshark, VMware, Zabbix, Abacus, BMC Remedy, Nortel Access Care, Cisco WebEx, Teamviewer, Bomgar, Xencenter, Putty, Lucent QIP

Equipment: Tektronix Stealth and micro-Stealth signal test meters, Tektronix CSA 8000B signal analyzer, Tektronix 11801C Oscilloscope, Fluke Networks DTX 1800 cable analyzer, Agilent E5071B and Agilent 8753ES network analyzers, Siecor OTDR, Sumitomo and Fujikura fusion splicer, Fluke Networks AirMagnet

Certifications:

CCNA, Network+, A+, I-Net+, Fiber Optic Splicing and Termination, currently seeking CCNP

Education:

Present Wake Technical Community College, Dual Major: Networking Technology and Information

Systems Security

Technical Experience:

10/2015 – Present Network Engineer – Contractor

IBM (Daimler Trucking North America), Portland, OR.

Support of the DTNA network which includes Cisco routers, switches, WLC and wireless access points.

Respond to trouble tickets created by server administrators and other engineers.

Apply patches and performing minor IOS upgrades on network devices

Manage equipment replacements and restore network services.

Troubleshoot network latency and other connectivity problems

Update and manage DNS records

Work with equipment vendor to resolve chronic network problems

4/2015 – 10/2015 Technical Support Engineer III

Vocera Communications Inc., San Jose, CA.

•Analyzed multicast traffic protocols (SIP, RTP, UDP) using Wireshark

•Troubleshot wireless (802.11 a/b/g/n) infrastructure which included wireless LAN

Controllers, access points and mobile clients.

•Configure and troubleshoot Dialogic media gateways.

•Configured call flow, user/group profiles and call permissions

•Analyze server logs to optimize server efficiency

•Supported hospital and health care facilities critical communications.

6/2011 – 4/2015 Customer Support Engineer II

Cisco Systems Inc., Research Triangle, NC.

VISE Team (Virtual Internetworking Support Engineer) role focused on resolving network outages and replacing failed network equipment onsite at customer premises globally.

Expert knowledge in Installing, configuring and maintaining Cisco router and Catalyst/Nexus switch products.

Develop and deliver action plans to field engineers on part replacement activities

Remotely troubleshoot and restore network services at customer location

Designated escalation point for lower Tier

Facilitated hands on training for vendor Field Engineers on the Cisco UCS server hardware replacement process “Smart FE program”.

Currently part of a team developing and testing the Cisco Field Engineer Mobility program.

SME Cisco Field Engineer FEAT software (Field Engineer Access Tool), used to ease the replacement process for Cisco Field Engineers.

11/2007 – 6/2011 Network Technician II

CenturyLink (formerly Embarq), Wake Forest, NC.

Provided Tier 2 technical support for DSL business customers, ILECs, CLECs, hotel services and CenturyLink technicians.

Provisioned DSLAMs (Ethernet and ATM), access switches and aggregation routers.

Determined and diagnosed network outages.

Remotely monitored and tested DSL lines and CPE equipment.

Troubleshot IPTV provisioning configuration issues.

Provided assistance to team members when needed.

2/2004 – 10/2007 Electrical Qualifications Technician - Contractor

IBM, Research Triangle, NC.

Tested electrical and signal properties of interconnect designs (e.g. Infiniband) in a controlled lab environment.

Ensured electrical designs met project specifications.

Measured multiple parameters such as return loss, attenuation, insertion loss, crosstalk and impedance.

Responsible for stress testing designs and recording variances to electrical and signal properties.

Data collection and data analysis.

Updated and maintained information database

Assisted and reported findings head engineer.

1/2003 – 2/2004 Network Technician – Contractor

Teksystems Inc., Raleigh, NC.

Contracted technical skills to various industries on short-term and long-term projects.

Fiber splicing (Flextronics Inc.).

Wireless broadband and network performance testing of Flarion Technologies’ FLASH-OFDM technology (Nextel).

Network cabling (GlaxoSmithKline).

DSL installations (Sprint).

2/2000 – 1/2003 Network Systems Specialist

Time Warner, Myrtle Beach, SC.

Responsible for supporting the high-speed Broadband product.

Trained new field technicians.

Assisted the senior network engineer in maintaining the network's head end equipment.

Provisioned CMTS (i.e. Cisco uBR routers).

Handled chronic network issues as part of a team involving field technicians, NOC, and Sr. Network Engineer.

Completed and updated trouble tickets using remedy software.

8/1996 – 12/2000 Level 3 Field Communications Technician

AT&T Broadband (formerly Media One), Richmond, VA.

Pilot team member. (Universal technician project: one tech fix all)

Trained in fiber technology.

Troubleshoot and repaired broadband cable triple play services, which integrated high speed data, RF/Digital TV, and telephony.

Resolved network outages using outside plant system schematics.

Provided on-call support after hours as part of a scheduled rotation.

Performed plant sweeps. (i.e. balanced amplifiers and nodes).

Participated in CLI (Cumulative Leakage Index) measurement.

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