Customer Service Sales Representative

Tamra Michele McWhorter

*** ***** **** **. ******: 615-***-****

Hendersonville, TN 37075 *************@*******.***

OBJECTIVE Compassionate, motivated professional with extensive background in service with positive customer and community relations pursuing a long-term career in service with a company that promotes employee growth.

EDUCATION

Bachelor of Science Degree in Business Management and Social Work

Trevecca Nazarene University; Nashville, Tennessee

EMPLOYMENT

Leasing and Application Assistant

Metropolitan Development and Housing Authority (M.D.H.A.), Nashville, Tennessee

2006-2015

Provided positive customer support to residents at public housing property.

Interviewed prospective residents, processed application, and performed background screenings to determine eligibility.

Prepared leases and related admissions records using, explained leases, policies and procedures to residents upon move in.

Annually interviewed all community residents for recertification based on current income for continued occupancy, prepared documents, and reviewed with residents.

Calculated rent, late fees and other charges and posted to residents’ accounts; posted rent payments and other charges, submitted payments to the bank electronically, and processed daily bank report.

Performed checks and balances of residents’ accounts and processed legal charges as needed on delinquent rents.

Leasing Consultant

Milestone (previously Walden) Management, Nashville, Tennessee

2001-2004 and 2005-2006

Positively greeted potential residents, determined their needs, provided them with a tour of our community, and leased an apartment to them that was best suited to their needs.

Received and processed applications for approval, typed lease agreements, and related addendums for their move in.

Researched market trends, and prepared weekly market survey reports for review.

Coordinated community special events for continued resident retention, and community involvement.

Sales Representative

Dell Computer Company; Nashville, Tennessee

2000-2001

Individually assisted customers in purchase of a home computer system.

Provided knowledge and configured computer systems to specifically build them according to the customers’ individual needs.

Explained and offered Dell’s financial opportunity, processed credit applications.

Customer Administration

Xerox Corporation, St. Petersburg, Florida

1995-2000

Negotiated and ensured collection of state and local contracts in excess of $2-3 million per month.

Performed credit analysis for potential customers.

Initiated customer site meetings to ensure customer satisfaction.

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