transportation supervisor

Ian Stewart

S.ozone park, New York

Cell# 347-***-****

E-mail – ***.****@*****.***

Professional Profile

Strong leadership abilities and customer service skills, with a hands on approach of accomplishing responsibilities

Qualifications

Strong verbal communication Issue Resolution Outstanding interpersonal skills Computer proficient Proficient in Microsoft office suites: Word, Excel, Access, Power point, Outlook express, Transit adept systems Proven leadership abilities

Relevant Experience

Management

*Oversee, structure and development of operations

Supervision

Supervised staff members of 50-100

Reporting

Documented and resolved emergency issues Project Development Collaborated with management and office staff, in the development of a effective and efficient operational company

Experience

2015 Pierless Fish Corp.

Logistic Dispatch Supervisor Brooklyn, N.Y

*Manage driver scheduling,performance evaluations, hiring and training.

*Kept records of drivers daily logs, including errors and violations.

*Coordinate and manage deliveries and pickups on routes to make as efficient and cost effective as possible.

*Develop and implemented safety/prevention policies, procedures, and training programs through monthly meetings

*Coordinate comprehensive maintenance, repairs, and upkeep on all vehicles.

*Maintained open relationship with employees.

*Ensure safety and federal regulatory compliance for vehicles, employees, and equipment.

*Efficiently manage and execute budget/time-constraints for drivers and deliveries. MTM Brooklyn, N.Y

2013 - 2015

Dispatch Supervisor / Scheduler

* Monitored dispatch MediRoutes and uploaded System

* Monitored Transit AS400 System

* Shop trips to different transportation vendors and providers

* Scheduled daily routes and drivers and dispatch hours

* Oversee trips for on-time performance of drivers and dispatchers

* Handled customer service issues with clients

* Handled all Transit related issues with call center

* work closely with upper management to make sure daily operations run smooth 2011- 2013 Standard Parking Services New York, N.Y Transportation Facility Manager Mount Sinai Hospital

*Ensuring first-rate, safe and reliable customer service is delivered to all passengers.

*Meeting the needs of The Mount Sinai Medical Center by hiring the best drivers possible, providing them with training and vehicles to perform at their best, and evaluating their performance for improvement.

*Ensuring that only safe and reliable vehicles are in service.

*Serve as a customer service representative during peak times and greet riders at stops.

*Handling customer service issues

*Coordination of service and repairs

*Scheduling bus use, maintenance and all repairs

*Counseling/ discipline of employees

*Client Relationship/ Information and Reports to Client

*Claim Reports

*Daily inspection of vehicles

*Daily supervision of drivers

*Handling all necessary DOT paper work

*Maintain transportation budget plans

2003 – 2011 Dedicated Services (Access-a-ride) Richmond Hill, N.Y Dispatch Supervisor

Reporting to and assisting manager in all developments Implementing and coordination of supervision requirements to maintain efficient operations within the department Manage allocated labour to maximize productivity Schedule and monitor employees to meet productivity requirements Ensure safety compliance of all transportation regulations and standards Maintain and produce incident and accident reports Prepared and assigned schedule routes Assure that all trips run safely, efficiently and on time Work closely with maintenance and mechanics to set and schedule repairs

2001 – 2003 Professional Transportation (Access-a-ride) Queens, N.Y Dispatcher

Maintain and monitored computerized operation systems Ability to effectively make route changes to maintain on time performance Maintain a solid, command center and customer satisfaction level, by handling questions and concerns with professionalism Scheduling, monitor, implementing effective notes in log, opening and closing routes on adept system Communicate with drivers and customers regarding transportation needs Monitor vehicles and drivers with G.P.S and 2 way radio

Education

High School

Erasmus Hall High School Brooklyn, N.Y

College

Inteboro Community College New York, N.Y

College of New Rochelle New Rochelle, NY

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