Software Support

Mazhar Dar

Cell: 647-***-**** E-mail: *******@*****.***

Profile

Experienced in market data apps installation and troubleshooting such as Bloomberg, Reuters Belzberg, Fidessa CapitalIQ. Filenet Panagon, Arrow, Fails 3.3, FactSet, Thompson One (TORA) PHOENIX, Calypso.

Providing desktop support to 500+ Traders at BMO FCP location consists of Equity Products, FX, Fixed Income, Wealth Management plus trading products back end users.

Supporting Investment & Corporate Banking, Business Services, Capital Markets AML, Equity Research and Risk infrastructure users at BMO.

Deploying Win7 upgrade, building DELL Desktops and Laptops in SCCM environment at BMO Capital Market, Configured PCs with Citrix XenApps.

Resolving software and hardware related issues, including Bloomberg, Reuters, Candeal etc.

Using Remedy for IMACS and for trouble tickets.

Conducted BCP/DR testing at one of the BMO locations in Toronto.

Large technical projects (two full life cycles) involving software/OS migration.

Imaged PCs with Ghost (Win XP) PIXIE BOOT and SCCM (WIN 7).

Software Installation with SMS for Win XP and SCCM for Win 7.

EDGE-Win 7 migration/Roll-out experience at TD Canada Trust to a 1000 + user community.

Apps installed/configures e.g. DSTS, SAS, HP QUALITY CENTER, CAPITAL IQ, SYBASE etc.

Tracked ticket with EABIZ and Solution Desk Manager Software.

Ordered new hardware, e.g.PCs, Laptops, Printers, peripherals and Blackberries via EABIZ.

Resolved Synch Wizard issues with laptops in EDGE environment.

Resolved Citrix and remote access issues with laptops and desktops.

Assisted with implementation of Dell blades on the trading floor for National Bank of Canada.

Specifically Institution Equities, Derivatives and Fixed Income.

Application support experience with Bloomberg, Reuters, TradeWeb, YieldBook,Zypher, PerTrack

Morning star, @Risk type of applications.

Extensive desktop/Tech support and hands on experience with Trade Floor (front end).

Managed users’ data migration projects. Provided 1st, 2nd and 3rd level support.

Strive for proactive problem determination, diagnosis and resolution.

Provide training, leadership, coaching, and documentation to coworkers.

Setup and supported Trading Floor environments at Citigroup Alternative Investments, NYC.

Registration Agent for Entrust & configured users’ secure e-mail profiles.

Conducted UAT Workshops. Created user accounts and groups in Active Directory.

Spearhead a project to establish HOT COB site for Citigroup users in Connecticut and NJ. USA.

Technical Skills

Networking: TCP/IP, IPX, DNS, WINS,, RAID 5, Mirroring, Duplexing.

OS: Win NT 2000 Pro, Win Xp Pro, Vista, Win 7, Novell 4.11a client.

Applications: MS Office suite 2K, XP, 2003, 2010. MS Project 98, 2K, 2003, 2005 and 2010. EXTRA! Personal Client, RUMBA 2000, ProComm Plus, Ghost Enterprise Edition 6, McAfee Virus Scan, HP cc: Mail (lotus Notes), Outlook 2000/2003, 2010. Adobe Creative Suit IE,Visio/Tech,custemized apps with Siebel Sybase, Oracle software, Visio Pro,ClientWise,ClientWidows,Entrust, Acrobat Exceed, Remedy 405,GPMS,GTMS, Comtrack, Pertrac,@Risk Lexis Nexis, Marginman202, Hyena, VNC, Blackberry/PDA, Zypher,Entex, Essbase, Reuters, Bloomberg installs, Yield Book, SQL EnterpriseM, Belzberg.API BTA, Broker Tec,Candeal Dealer Viewer,Candeal Tradeweb,Global One, Max Arrow, Murex, Ix_Trader, Panagon viewer, Revolution Trading, SBClient KTEK, Shorcan, eSpeed, ISM_T80, FMAS 400. Citrix. Fidessa CapitalIQ Fails 3.3.

Hardware: Compaq Proliant Servers, DLT Tape Backup, Compaq, Dell desktops (OptiPlex 9010, 9020, Laptops: Latitude7440) IBM desktops, laptops, Toshiba laptops, Blackberry, Palm Pilot, HP/Tektronix/Lexmark printers.

WORK EXPERIENCE

Bank of Montreal Oct 2014 to Feb 2016 (15 Months)

Capital Markets & Risk Infrastructure (CMRI)

Trade Floor Support Analyst

100 King Street West, Toronto. (FCP)

Providing desktop support to 500+ Traders at BMO FCP location consists of Equity Products, FX, Fixed Income, and Wealth Management Departments.

Supporting Investment & Corporate Banking, Business Services, Capital Markets AML, Equity Research and Risk infrastructure users at BMO.

Install and troubleshoot market data apps such as Bloomberg, Reuters, Belzberg, Fidessa CapitalIQ. Filenet Panagon, Arrow, Fails 3.3, FactSet, Thompson One (TORA), PHOENIX and Calypso.

Installing and troubleshooting Capital Market apps such as Bloomberg, Belzberg, Fidessa Capital IQ, FactSet, Thompson One (TORA), and PHOENIX.

Upgrading Dell Desktops and Laptops in SCCM environment at BMO Capital Market and Risk Infrastructure with Windows 7.

Deploying new desktops and monitors to Traders at BMO Capital Markets.

Contacting software/hardware vendors for assistance to resolve issues if they appear on any level of the deployment.

Create documentations for hardware/software issues, how they were resolved and who to contact if problem surfaces again.

Proactive in meeting business deadlines and following procedures in escalating the issue to the appropriate individuals.

Have strong experience in working under very demanding and very high pressure trade floor environment.

Bank of America (New York City) April 2014 to Sept 2014 (5 Months)

Desktop and Client Technology

Sr Technical Analyst

Managed 2500+ user base desktop support environment.

Migrated user’s desktops and laptops from Win XP to Win 7.

Resolved user’s daily software/hardware issues i.e. OS crashes due to software or hardware issues.

Resolved financial application issues, such as Morning Star, Zypher, Pertrac, Essbase etc.

Managed users inter/intra office moves.

Migrated user/group data from their old devices to their new devices.

Managed users NT account creation, created user and application groups in server 2010 AD environment.

Supervised UAT workshops in development environment.

Installed network printers, resolved break fix of network and local printers.

Resolved software and hardware issues by contacting 3rd party vendors.

Replaced broken desktop/laptop and printer parts.

Created user’s blackberry accounts, resolved BES and exchange issues.

TD CANADA TRUST Dec 2012 to June 2013 (6 months)

222 Bay Street, Toronto, ON

Wholesale Banking.

IT Systems Analyst

Network and Desktop Solutions

Customized Technology Services.

Deployed Lenovo desktops and laptops to TD Securities users.

Imaged new PCs with Win XP (Ghost) and Win 7 (Pixie Boot) installation.

Software installation via SMS and SCCM configured Pcomm sessions.

Installed dept. centric applications on PCs.

Troubleshooting of any login issues after new or refreshed PC deployments.

Migrated user’s data from old PCs to newly refreshed PCs.

Used HP EasyWeb and CA’s Service Desk Manager to log tickets.

Troubleshooting of application issues after new PC deployments, Resolve day to day break/fix hardware or software issues.

Contacted 3rd party vendors for hardware and software issues.

Resolved Synch Wizard issues with laptops in EDGE environment.

Resolved Citrix and remote access issues with laptops and desktops.

Worked with business units to identify issues affecting deployment and resolving those issues.

CIBC May 2012 to Oct 2012 (6 Months Contract)

Sr Technical Analyst

Desktop Life Cycle Management

Deployed HP desktops and laptops to CIBC users.

Refreshing Desktop and laptops with Altiris software.

Installing dept centric applications on PCs.

Troubleshooting any login issues after new or refreshed PC deployments.

Migrating user’s data from old PCs to newly refreshed PCs.

Using HP Service Center to open Imacs.

Troubleshooting application issues after new PC deployments.

Working with business units to identify issues affecting deployment and resolving those issues.

CIBC

Data Center Facilities Engineer Jan, 2012 to May, 2012 (5 Month Contract)

Data Center Infrastructure Services

Responsible for commissioning and decommissioning of servers, switches firewalls.

Spearhead a project to convert all data center inventory into an online system.

Provided technical support for the testing of CIBC servers in the data centers.

After approval from the management, crushed server hard drives.

Installed KVM switches on Intel and UNIX servers.

Kept record of the cabinet temperatures, escalate temp related issues.

CIBC

483 Bay Street, Sept, 2011 to Jan, 2012. (5 Months Contract)

Client Technology Analyst

Distributed Services

Infrastructure Operations

Supported CIBC’s retails branch network with server 2008 and workstation installs

Used Altiris software distribution tools, LTI & ZTI for server and workstation installs.

Installed software, OS updates and hot fixes to servers and workstations.

Supported AD, DNS, DHCP, Print, Application and Data servers.

Maintained hardware and software functionality of multiple CIBC sites across Canada.

Responsible for implementation of servers, PCs and Printers to CIBC businesses.

Performed weekly, monthly hardware and software audits on CIBC sites across Canada.

Investigated and remediated all issues during audits and software updates.

Created incident tickets during remediation process, assigned to appropriate groups.

CIBC Aug, 2010 to Sep, 2011 (1 year Contract)

483 Bay Street,

Sr Technical Analyst

L2 Support and Deployment

Retail Branch Support

Supported branch users to resolve their day to day issues.

Migrated day to day user data between old and new transit servers.

Spearheading project for branch desktop remote user identification and data migration

Maintained scheduling and performing remote branch user moves.

Resolved/ Updated IM, IMACs & RFCs.

Run security scripts on weekly/monthly bases and report results to senior management.

Moved users between OUs in active directory.

Guided/mentored junior staff members.

Created & maintained policy and procedural documentation.

Logged onto branch servers with remote desktop & resolve users’ issues.

National Bank of Canada. Dec, 2009 to Mar, 2010(4 Months Contract)

130 King Street West, Toronto, ON

TradeFloor Support Analyst

(NBF Trade floor migration Project)

Configured Amulet HotKey Portals (DXR4-iP) PcOiP.

Configured Dell Blade Chassis hardware, installed PcOiP cards.

Installed OS on Dell PowerEdgeM600 Blades with Chassis management Controller. (Ghost)

Installed Trade Apps like Reuters, Belzberg.API BTA, Broker Tec,Candeal viewer,Murex etc.

Created technical documents with installation procedures.

Teamed up blade IPs with Broadcom Advanced suite, Changed Mez cards on blade servers.

Installed Webconnect Ericom Software.

Installed derivatives, fixed income and institutional apps on Dell blade servers.

Installed and moved new hardware for users.

Made inventory lists for all types of hardware specifically used by Trade floor users.

Installed ErgoTech desktop poles, arms and pivots for Trade Floor users.

Citigroup Alternative Investments (New York City) Apr, 2001 to Feb, 2009

Private Banking Group/GWM

Senior Systems Administrator

SENIOR 3RD LEVEL SUPPORT

Directly managed 2 Trade Floor environments at Citi Structured Alternative investment group.

Part of the team which created Desktop Support Team from Scratch for CAI users.

Build 2000/2003 Servers, mount them as Print, App and data servers.

Installed/supported market data apps i.e. OpenBloomberg, Yield book, Tradeweb, Reuters etc.

Installation, configuring and troubleshooting of Blackberry devices.

Migrated CAI Users‘home drives/data from NT4 Servers to Win2K servers & to NAS.

Performing of day to day software/ hardware installs/troubleshooting 1st,2nd & 3rd level support.

Used Remedy, Virtual tech, Virtual Request/Comtrack to log trouble tickets.

Build laptop/desktops according to TI/SOE standards.

Created user SOE accounts, permission users with app/group level access.

Purchased hardware/software for CAI users via P2P, troubleshoot printer problems.

Resolved users’ Remote Access problems (WWDS/VPN) and any TCP/IP issues.

Managed users’ inter/intra building moves.

SOE Migration and UAT experience for 2000 plus user environment at PBG.

Set several testing Labs for developers in PBG, consisted of 20 to 40 PCs per lab.

Remotely supported Citibank PBG users with VNC, Dameware and remote desktop.

Provide technical Support to different groups within Pvt Bank i.e. CS&C, Us High Net Worth, Cleint Services US & LatAM, Investment Finance NorthEast & Investment LatAm, Law firm.

Data recovery of crashed and damaged hard drives.

EDUCATION & TRAINING

MCSE

Passed Win 2K Accelerated Exam

Microsoft Certified Professional + Internet

A+ Certified

MA (Masters of Arts)

Reference: Upon request.

Contact this candidate