Kevin Novak

**** ********** *** *** *-*

Wynnewood, PA 19096

267-***-****

actax6@r.postjobfree.com

SUMMARY

A full time systems engineer position in the Philadelphia area with an emphasis on supporting Windows Server, Active Directory, and related network infrastructure technologies.

EXPERIENCE

StrategicLink Consulting – West Chester, PA

October 2014 to November 2015

Senior Systems Engineer

Provided Sr. level Information Technology Consulting services for clients in the greater Philadelphia area. Primary responsibilities included on-site and remote network infrastructure maintenance and support of Windows based servers and workstations, participation in client information management discussions, including, but not limited to Technology solution implementation and project management.

Non-Technical Skills:

•Well-developed IT consulting, professional services, and customer relation skills

•Excellent oral and written communication skills

•Excellent organizational and team practice skills

•Excellent time management skills

•Technical documentation skills

•Routine on-site client visits in greater Philadelphia area, occasional after-hour migration or support responsibilities

Technical Skills:

•Microsoft Windows Server 2012/2008/2003, Windows 10/8/7, Vista, and XP

•Microsoft Active Directory Design, administration, and implementation

•Microsoft Exchange 2013/2010/2007, Office365, OWA/Mobile integration, and multi-platform messaging system integration

•Microsoft Lync 2013/2010

•Server Virtualization (Hyper-V and VMware)

•Infrastructure (switches, web security, and firewall appliances) development and troubleshooting

•VPN design and integration

•Network backup and archive solutions

•Disaster recovery planning

•Enterprise Anti-Virus tools

Berkadia Commercial Mortgage – Horsham, PA

October 2013 to May 2014

Senior Network Engineer

Provided level three support for Windows 2008/2012, Exchange 2010, and Lync Server 2013. Primary responsibilities included monitoring, patching, and maintaining the health of 1000+ Windows servers, Exchange 2010 and Lync 2013 maintenance and administration.

•Successfully lead the design, testing, and implementation of a companywide upgrade of Office Communication Server 2007 R2 to Lync Server 2013. Over 1200 client computers were migrated to the new system.

•Actively monitored and resolved Active Directory replication issues, implemented group policy changes, and supported network infrastructure technologies such as DHCP, DFS, DNS, and WINS

•Responsible for third-level support for all server related issues

•Participated in complete system builds, upgrades, migrations, and patch management

•Administered change management related to server upgrades and software installation

•Prepared and maintained documentation of technologies, standards and procedure.

Technical Environment: Microsoft Active Directory 2008, Microsoft Exchange 2010, Lync Server 2013, Windows Server 2003/2008/2012, VMware 5

Elavon Inc – Atlanta, GA

January 2012 to August 2013

Senior Systems Administrator

Provided senior level technical support for an environment containing over 7,700 users. Primarily responsible for the design and support of Active Directory, Exchange Server 2010, Lync Server 2010/2013, and Windows Server 2003/2008. Secondary support for Blackberry Enterprise Server 5 and MOVEit Enterprise File Transfer.

•Successfully designed, tested, and implemented a companywide upgrade to a multi-datacenter Lync 2013 environment. Over 6,000 users were migrated to the new system.

•Actively maintained the health of Active Directory system containing 20 domains located in 3 forests.

•Participated in the creation and design of group policy objects, supported network infrastructure technologies such as DHCP, DFS, DNS, and WINS, and worked with IT staff in multiple countries to guarantee high levels of system uptime.

•Oversaw mail flow for the organization by managing and monitoring multiple Exchange 2010 servers.

•Participated in patching and supporting over 1,100 Windows 2003/2008 servers.

•Provided level 3 support for Blackberry Enterprise Server 5 infrastructure.

•Managed and monitored secure file transfers on multiple MOVEit SFTP servers.

Technical Environment: Microsoft Active Directory 2008, Microsoft Exchange 2010, Lync Server 2010/2013, Windows Server 2003/2008/2012, Blackberry Enterprise Server 5, VMware 5, MOVEit Enterprise File Transfer

Coca-Cola Refreshments – Atlanta, GA

August 2011 to December 2012

Messaging Engineer II

Contributed to the administration of a hosted Microsoft Office 365 messaging environment containing over 57,000 users. Responsibilities included providing tier-four support of Exchange 2010 user accounts, Office Communicator and Lync 2010 clients, and Blackberry Enterprise Server 5.0.

Assisted in leading large technical projects including a Microsoft Lync 2010 upgrade involving 30,000 users and PGP Email Encryption deployment to 15,000 workstations. Provided subject matter expertise to other infrastructure and application groups during and after project rollouts.

Worked closely with IT Leadership to create long-term strategies and policies to support the business. These endeavors included a corporate video conferencing strategy for all Coca-Cola Refreshments employees, an email retention policy for all Exchange mailboxes, and a strategy for using and implementing PGP Email Encryption.

•Successfully lead multiple project teams over a six month period to plan, test, and deploy Microsoft Lync 2010 client to 30,000 Coca-Cola Refreshments employees. Worked closely with The Coca-Cola Company to deploy the Lync 2010 client to an additional 25,000 associates.

•Provided technical support for a Blackberry Enterprise Server environment containing over 27,000 devices.

•Activity maintained a business relationship for 27,000 InterCall Audio Conferencing accounts. Provided technical assistance and performed regular database maintenance to ensure billing account accuracy.

•Coordinated and participated in the migration of 6,500 Exchange mailboxes to a new Active Directory Forest.

•Maintained and resolved errors in MMSSPP Error Report to ensure Exchange online mailboxes were created successfully.

•Oversaw helpdesk queue to provide advanced level support to the first level messaging support teams when problems were escalated.

Technical Environment: Office 365 Exchange 2010 Online, Office Communication Server 2007 R2 and Lync 2010 Online, Hosted Blackberry Enterprise Server 5.0.

Superior Essex – Atlanta, GA

June, 2008 to May, 2011

Network Administrator

Provided tier-three organization-wide support for Active Directory and Exchange. Held a role in the ongoing design and maintenance of an Active directory environment with 34 domain controllers, containing 11 domains, located in nine countries. Responsibilities included monitoring and troubleshooting Active Directory replication issues, group policy design and implementation, supporting network infrastructure technologies such as DHCP, DFS, DNS, and WINS, and working with IT staff in multiple countries to guarantee high levels of system uptime.

Maintained the integrity and stability of a 24 server Exchange Organization supporting over 4400 employees. Responsible for all aspects of the Exchange environment including the design and upkeep of all Exchange Servers for the division, troubleshooting mail flow issues, and maintaining user mailboxes.

Supported over 200 virtual machines in a multi-host VMware ESX 4 environment. Responsibilities included creating and hardening server templates, deploying virtual machines from templates, maintaining VM iSCSI connections, managing virtual network switches, optimizing guest resources, VM host performance monitoring, and managing vSphere users, groups, roles, and permissions.

•Actively participated with consultants and upper management during a division-wide Active Directory migration to successfully migrate 2000+ employees to three newly created child domains. Resources such as SAN permissions, Exchange Mailboxes, and printer access were migrated to the new domains.

•Developed, tested, and rolled out a fully redundant Exchange 2010 upgrade in an environment containing 500+ mailboxes.

•Maintained interoperability of existing Exchange 2003 servers with new Exchange 2010 environment.

•Replaced physical servers in two production facilities with VMware vSphere ESXi. Saved over $4,000 in physical server maintenance contract fees.

•Oversaw all inbound mail flow for the entire organization by maintaining and monitoring multiple Barracuda Spam Firewalls.

•Provided Blackberry Enterprise Server support for over 100 Blackberry Smartphone Devices.

•Collaborated with business system analysts on the design and rolled out a nine server XenApp farm used to publish enterprise applications.

•Designed, configured, and supported multiple SQL 2005/2008 Clusters in use by 1000+ employees.

•Implemented Windows 2008 Print Server Cluster for corporate office containing 200+ employees.

•Provided senior-level support for multi-location Inter-Tel phone system used by over 2000 employees.

•Maintained, upgraded, and supported Juniper SA 4000 SSL VPN access for entire organization.

•Patched and supported over 200 Windows 2003/2008 Servers.

Technical Environment: Microsoft Active Directory 2003, Microsoft Exchange 2003/2010, Windows Server 2003/2008, VMware vSphere 4, Barracuda 300/400 Spam Firewall, Blackberry Enterprise Server 5, Citrix XenServer/XenApp, Juniper Networks SA4000 SSL VPN Appliance, Inter-Tel Axxess Phone System, WSUS 3.0, Microsoft IIS, Windows 7/XP

TechBridge, Inc – Atlanta, GA

November, 2007 to April, 2008

Network Engineer

Responsible for strategic planning and consulting services for a non-profit IT consulting firm. Daily activities include on-site desktop and network support, end user support, review of server logs and general health of servers, applying patches, service packs and updates, updates to security and virus protection, review of the network components, tuning of components, review of logs, validation of backups, and maintaining accurate documentation of the networking environment.

•Maintained and supported 100+ Windows 2003 servers in a top tier datacenter.

•Actively participate in server capacity planning and optimization, implementing and supporting backup solutions, performing scheduled patches and firmware upgrades, troubleshooting and resolving Microsoft Exchange mail flow issues, configuring IIS and DNS entries for hosted websites, and ensuring high percentage of server uptime through proactive monitoring of server logs and performance monitoring tools.

•Produced $6,000 annual savings for client by negotiating telephone contract with new provider.

•Recommended and replaced old helpdesk software with free web-based application that will save members $1,000 per license as the new enterprise standard.

•Provided client with 21 workstations effective password management, centralized back-up capability, and better virus protection and control by building a domain from the ground up.

•Managed and supported a 50+ clustered Windows 2003 Virtual Server environment using Microsoft Virtual Server 2005 R2 connected to a 6TB EMC AX150 SAN.

Technical Environment: Microsoft Active Directory 2003, Windows XP, Windows Server 2003/2008, Microsoft Virtual Server 2005 R2, EMC AX150 SAN

EARNEST Partners, LLC – Atlanta, GA

January, 2006 to October, 2007

Network Engineer

Responsibilities included management of Active Directory user, group, and computer accounts, planning, implementing, and troubleshooting Group Policy Objects to centrally manage users and computers, setup and configuration of security permissions, and managing and monitor Active Directory replication. Other duties included troubleshooting network performance issues and creating and maintaining a disaster recovery plan, recommending upgrades, patching servers and workstations, and provided technical support and guidance to users.

•Setup and maintained a 5 server clustered Microsoft Exchange 2003 environment with fiber channel attached EMC AX150 and EMC Centera storage.

•Saved more than $40,000 per month by recommending 100 mbps fiber connection for data replication and Internet traffic through wholesale Internet provider.

•Use of free Adobe Acrobat alternative saved additional $15,000.

•Saved $5,000 in Norton Ghost software costs and reduced PC rebuild time from 4 hours to 10 minutes by using Microsoft’s free Windows Deployment Services.

•Delivered 300% savings by recommending new Anti-Spam solution that provided 99% blockage of spam emails.

Technical Environment: Microsoft Active Directory 2003, Windows Server 2003, Microsoft Exchange 2003, Windows XP, EMC Centera SAN, Windows Deployment Services, Symantec BackupExec with Dell PowerVault library

Epi Breads – Atlanta, GA

June, 2003 to December, 2005

Network Administrator

Responsible for planning, configuring, and managing the day-to-day operations of a multi-location Windows XP/2000/2003 Active Directory Network for a national commercial bakery. Directly overseeing all components of 13 Active Directory Servers and 100+ workstations, including administering user and group accounts, group policy configuration, performance testing, and patch management to maintain high levels of system integrity.

•Designed and architected Windows NT domain to a Windows 2003 Active Directory domain upgrade. Process included developing and implementing test plans, developing migration plans, cross-train technical staff, and overseeing the implementation.

•Delivered $10,000 savings by installing Wyse Thin Client terminals across 3 bakeries to ensure optimal system performance in a high-dust environment.

•Spearheaded design and implementation of computer system and network for new $25 million bakery in Dallas, TX.

Technical Environment: Microsoft Active Directory 2003, Microsoft Exchange 2003, Windows Server 2003, Windows 98/XP, Wyse thin clients, Symantec Anti-virus Enterprise Edition, Polycom Video Conference Equipment Administration

EDUCATION

Pennsylvania College of Technology (Affiliate of Penn State University) - Williamsport, PA

05/03 Bachelor of Science Data Communications/Networking

Minor in Business Administration

GPA 3.53 -- graduated cum laude

08/01 Associate of Applied Science Networking and Technical Support

GPA 3.37

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