IT Manager
Resume:
Experience:
Amoena USA Corporation
IT Manager
****-** – Present
Hardware acquisition & administration
EDI Service administration & account management (GSX, CommerceHub)
Server hardware administration & management (Dell)
RF Gun & barcode (1D/2D) reader management and support (Symbol)
Wireless AP management & support (Cisco, Ruckus)
Firewall administration & support (Juniper)
Telephony administration & support (Cisco, Mitel)
VM administration & support (XenServer, VMWare)
PCI compliance standardization
Cellular administration & account management (iOS, Android, Blackberry)
Facility personnel access management & support
Backend database management & support (MS SQL2005)
LEC, LD & Data account administration
IT HIPAA compliance documentation and standardization
All “IT Analyst” duties below
Amoena USA Corporation
IT Analyst
2007-09 – 2010-01
Remote and on-site technical support for office and warehouse Personnel
Windows Network administration
On-site hardware support on Desktops & Laptops (Gateway, HP, Dell, IBM)
On-site hardware support on Servers & Drive Arrays (Dell, IBM, Cisco (HP))
Remote and on-site Windows OS support
Remote tutorial support for off-site personnel
On-site hardware support on Laser/Thermal printers (Zebra, CAB, HP, Lexmark)
Business Equipment Center of Atlanta
Senior Helpdesk Analyst/Field Engineer/Junior Network Analyst
2001-07 – 2007-06
Remote and on-site technical support for BECA Clients
On-site hardware support on Desktops & Laptops (Compaq,HP, Dell, IBM)
On-site hardware support on Servers (HP)
Remote and on-site Windows OS support (multiple clients)
Remote and on-site Windows Networking, Novell Netware (multiple clients)
Remote and on-site Watchguard Firewall support (multiple clients)
Remote tutorial support for on/off-site personnel (multiple clients)
On-site hardware support on Laser printers (HP, Minolta)
Brookmeade Resource Staffing
Helpdesk Supervisor
2001-04 – 2001-07
On-site technical support for a Brookmeade client
Hardware support on Compaq Desktops & Laptops
Remote network support for on/off-site personnel
Remote tutorial support for on/off-site personnel
Business Equipment Center of Atlanta
Helpdesk Analyst
2000-01 – 2001-04
On-site technical support for a BECA client
Hardware support on Compaq Desktops & Laptops
Remote network support for on/off-site personnel
Remote tutorial support for on/off-site personnel
The Answer Group
Technical Support Representative (Gateway2000/E-Trade)
1999-01 – 1999-09
Remote hardware support on Gateway 2000 Desktops
Remote Windows OS support
Remote E-Trade software support
Office Specialists
Office Assistant
1998-03 – 2000-01
Data entry (multiple clients)
Customer care (multiple clients)
Clerical tasks (multiple clients)
Precision Response Corporation
Customer Service Representative (AT&T)
1996-07 – 1997-01
Billing and coverage issue resolution
Customer account maintenance
Education:
Florida International University
Electrical Engineering
1995-09 – 1996-12
References are available upon request.
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