IGOR MAKAROV

** ***** ******, #***, *********, MA 01607 • 617-***-**** • More details here http://igormakarov.today

Quality Engineer

ANALYSYS ~ SALESFORCE ~ SUPPORT

A leader in the making with an analytical goal oriented personality and work ethic; has an innate ability to influence others and produce dynamic and long lasting results.

Self-motivated education with diverse experience and loyal dedication have helped create a powerhouse of problem-solving skills

Customer-focused leader with years of cross-industry experience driving impactful company change

Articulate communicator skilled in delivering insightful presentations and strengthening relationships with business partners, peers and leadership.

Proven mentor, trainer and director of multidisciplinary teams in line with aggressive performance metrics

In-depth technology expertise including: IT system and infrastructure design, hardware and software integration

PROFESSIONAL EXPERIENCE

MATHWORKS, CRM Quality Engineer, 2015 - Present

Focused on all aspects of Salesforce.com (planning, collaborating, designing, implementing, testing)

Collaborate with developers, business analysts and customers to reconcile issues with bugs, and regression testing for new releases

Designed and created custom website using HTML5, CSS3, and SharePoint tools, which improved organization and ease of finding relative information

Always first one to step up when help is needed

In charge of moving code between Salesforce environments

Fostered the improvement of CRM team by helping project manager restructure roles and communication

MATHWORKS, Installation and Licensing Technician, 2011 – 2015

Managed a long-standing thunderbolt project, which involved collaborating with developers, managers, and customers. This required publishing a customer facing documents on mathworks.com

Coordinated training with companies and universities across the globe to demonstrate and introduce MathWorks products

Managed technical support for large organizations, and institutions with supercomputers including virtual machine training, using VMware Workstation

Deployed Microsoft Solutions Accelerators for software dispersement to internal employees on 300+ machines

Trained, mentored, and presented materials using Cisco WebEx products to global offices and customers

Provided first-class customer service answering questions with regards to licensing, and FlexNet License Manager

APPLE Inc, Data Transfer Specialist, 2007 - 2011

Provided deft customer and client service with regards to training and technical support for Apple products

Managed and directed daily routine for data transfer and networking team

UNITED STATES COURT of APPEALS, IT Intern, 2009

Conducted “live” account migrations without downtime, ensuring security of confidential information is upheld

Maintained and supported 150+ employees as well as interfaced on remote interactions

Controlled inventory for all employee and organization hardware

EDUCATION, CERTIFICATION, & AFFILIATIONS

Bachelor’s Degree, Management Information Systems, University of Massachusetts - Boston

PROFICIENT IN: Salesforce, Workfront, UNIX, Linux, Mac, Microsoft Office Suite

FLUENT IN: English and Russian

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