Sql Server Customer Service

Sohail A. Meer

** *********** *****, *******, **, M9L 2C5

Phone: 647-***-**** Email: **********@*******.*** Highlights of Qualifications

A highly organised IT professional with over 10 years of experience in software development, designing, testing, system optimization, database design and solution implementation, meeting tight deadlines and exceeding customer satisfaction

Masters of Computer Science; continually upgrading industry knowledge through online courses

Superior knowledge of VB6, VBA,VB.NET, VS2005, VS2008, T-SQL, SQL Server, SSIS, MySQL, Access, MS Visio, Crystal Reports, Java script, HTML, Web Services, MS Word, MS Excel, PowerPoint, Windows; knowledge of ASP.Net, Oracle, C#, CSS, IIS v7

Strong knowledge of relational database design, identifying and resolving performance issues

Demonstrated knowledge of Development Methodologies and Software Development Lifecycle Phases

Excellent customer service skills and proven effective organizational skills with positive attitude, strong analytical, diagnostic and problem solving skills

Well organized with strong time management practices and ability to work on multiple projects simultaneously

Demonstrated communication and presentation skills, fluent in English, Urdu and Punjabi

Highly self-motivated and a quick learner with the ability to work in a team environment and independently with minimum or no supervision

Employment Experience

Senior Software Engineer Feb 2008 – Mar 2015

Emirates Airline, Dubai

Developed, analysed, tested and deployed an application (VB.net 2008, SQL Server 2008, Access) to process Sabre GDS IUR files and merged the data with Back Office Sale System

Upgraded and improved Back Office Sale system by developing new modules such as Exchange order, Multi Currency, Finance module, Performa Invoice modules (VB.net 2008, SQL Server 2008). Interacted with end users and business analysts to translate business requirements into timely and robust solutions

Enhanced crystal reports to improve the performance by changing and programming new SQL Server stored procedures, functions and views

Resolved issues in Back Office Sales System and Asset applications by investigating and troubleshooting for approximately 80 users at different travel agencies, customized and created crystal reports as per user demands thereby increased customer satisfaction

Analyzed data contained in application databases, identified, corrected data integrity issues by writing complex queries, modified stored procedures, functions and views to improve performance.

Supported business by developing a programme using VB.net 2008, SQL Server 2008 and Sabre Web Services to create, modify, download and delete Sabre GDS profiles; reduced the costs of development

Migrated Sale System application from Vb.net 2003 to Vb.net 2008 meeting timelines and exceeding expectations

Automated Consolidator and Prism reports in CSV and Excel format for agencies by reading their SQL Server database and by converting specifications about business requirements into programming instructions, that resulted in increase of their productivity

Developed a web service for Back office Sale System(BOSS4) compatible with third party application, to check the credit limit of customers

Performed troubleshooting of Castaway product developed in C# for printing airline tickets

Created training manuals for users to assist in using the product that reduced training time

Provided assistance and advice to business team to get the most use of existing application(BOSS 4.6), facilitated the training for over 20 end-users and delivered effective presentations for using Back Office Sale system(BOSS4.6)

Identified tasks that could be improved by automation to increase productivity

Investigated, diagnosed, resolved software issues faced by team members and shared knowledge Software Developer Mar 2005 – Dec 2007

Al Mazroui Technologies, Dubai

Migrated VB6 application (Time Attendance) to VB.Net 2005

Created forms, databases, stored procedures and functions for hospital management system in VB6 and SQL Server 2000

Developed scheduling and appointment application for hospital using third party controls

Improved customer satisfaction by adding new features and by testing Hospital Information System in controlled situations before it went live

Developed user rights module, sales, finance, stock, purchase and time attendance modules for ERP in VB.Net 2005 and SQLServer2005

Led a team of 4 developers; managed, developed and enhanced ERP successfully

Acted as a role model for junior IT staff; assisted in writing reliable and error free code

Involved in performance tuning, improvement, balancing, usability, automation of different complex reports

Developed complex crystal reports exceeding customer requirements Education

Presentation Skills Emirates Aviation College 2014

Leading Change from the Front Emirates Aviation College 2012

Coaching Excellence Emirates Aviation College 2010

Masters in Computer Science Al- Khair University, Lahore 2002

Bachelors of Science Govt Jinnah Islamia College, Lahore 2000 Volunteer Experience

Web Developer Oct 2015 - Present

Humanity First, Toronto

Update, design, review, resize and manipulate images and web pages as needed

Maintain the website’s pages with up-to-date announcements, events and content

Manage content of the Humanity First website by troubleshooting web issues and organizational problems

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