Sales Management

JAZMIN HAZBUN

**** ******* ****** ****, **** *D • Charlotte, NC 28210

305-***-**** •**********@***.***

Business Development/Consultant

Training & Development • System Analysis • Process Improvement

Accomplished professional with over 14 years’ related strategic operations and consulting experience. Proven ability to review, analyze and edit requirements, specifications, business processes and make recommendations related to proposed solutions. Subject matter expertise in the Customer Relationship Management with ability to harmonize system design with complex operational procedures, business processes and customer requirements. Proven ability to design, develop, and deliver adult based training programs for up to 30 employees. Bilingual, Spanish.

Key Competencies

Customer Relationship Management• Process Improvement • Recruiting • Contract Negotiation

Strategic Business Relationships • Vendor Management • Best Practices

Education

Master of Business Administration, Specialization in International Business, University of Miami - Miami, FL

Bachelor of Business Administration, Major in Management, St. Thomas University - Miami, FL

Professional Experience

THE NORMAN GROUP, LLP, / NORMAN TECHNOLOGIES, LLP, Charlotte, NC 2012 to Present

A technology firm, specializing in trade finance consulting, and systems integration, now offering management consulting and Staff Augmentation for small to medium size companies from $500K to $25M revenue per year.

Director, Business Development/Consultant

Oversee the development of division’s sales and growth, marketing strategy and execution of sales; as well as hire, coach and manage related consulting staff. Organize and direct the implementation of systems, processes improvement, and budgets for our clients.

Increase company revenue through successful sale of consulting and staff augmentation services.

Develop sales and marketing objectives in alignment with the company’s strategic direction and priorities.

Utilize Salesforce to organize and track daily sales activities, and opportunities.

Analyze and identify client organization’s strengths and weaknesses, making recommendation and implementing both process and operational improvements.

Elucidate client’s business issues and data challenges. Clarify client requirements, business needs and project objectives, via feedback sessions and client meetings in collaboration with all stakeholders.

Create strategic business relationships with customers, effectively conveying the benefits of starting/continuing a business relationship with our company.

Conduct comparative financial analysis (including but not limited to Balance sheets and Profit & Loss statements), effectively translating complex issues into functional specifications.

Oversee the planning, development, execution and evaluation of the division’s marketing, sales and client engagement strategy and activities.

Manage and direct staff and subcontractors.

EVEREST INSTITUTE – SCHOOL OF BUSINESS, Miami, FL 2010 to 2012

Adjunct Professor

(Principal of Management; Introduction to Business and Introduction to Human Resources)

Create, promote and encourage a learning environment, providing classroom instruction on various disciplines in accordance with the Institute requirements. Assist the committee with course development evaluations.

Lectured and communicated effectively with students of diverse educational backgrounds.

Developed and presented challenging course work and stimulating exercises utilizing active learning techniques and a hands-on approach.

Promoted utilization of the latest technology.

JAZMIN HAZBUN • 305-***-**** Page 2

ATTORNEYS’ TITLE FUND SERVICES, Miami, FL and Charlotte, NC 2009 to 2012

Company supporting the needs and promoting the success of attorneys' real estate practices by providing valuable, relevant, and timely information, as well as innovative products and services that allow attorneys to conduct transactions electronically, easily, and efficiently.

Sr. Real Estate Business Consultant/Trainer

Perform dual roles within company, analyzing clients’ business processes and evaluating use of software, while installing applications, performing system procedures and resolving software issues. Respond to e-mails and telephone calls from clients and inter-office staff, answering questions related to company suite of products and Real Estate best practices.

Analyzed client processes and software applications, making recommendations that result in improved efficiencies.

Conducted demonstrations of system applications to prospective customers, persuading each to purchase products.

Educated members/clients on Attorneys’ Title Fund Service’s best Real Estate practices through creation and promotion of a learning environment.

Conducted internal and external (customers, attorneys and paralegals) hands-on complex software training for up to 30 people, through classroom and CBT programs.

Develop content for and conduct Legal Education seminars for paralegals.

Develop strategic business relationships with customers, resulting in personalized training on software applications.

Utilize Salesforce to organize and track daily activities, and opportunities

INTERNATIONAL PROFIT ASSOCIATION, Buffalo Grove, IL 2007 to 2009

Consulting company for small to medium size companies, from $500K to $25M revenue per year.

Sr. Business Analyst

Reviewed, analyzed and edited requirements, specifications, business processes and made recommendations related to proposed solutions. Developed functional specifications and system design specifications for clients’ engagements. Reviewed and analyzed financial records. Consulted business owners in business management and leadership.

Increased company revenue through successful sale of consulting services.

Created strategic business relationships with customers, effectively conveying the benefits of starting/continuing a business relationship with company.

Elucidate client’s business issues and data challenges. Clarify client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.

Analyzed and identified client organization’s strengths and weaknesses, making recommendation for both process and operational improvements.

Conducted comparative financial analysis, effectively translating complex issues into functional specifications.

LEVINSON & LICHTMAN, LLP, Miami, FL 2003 to 2007

Private, local law firm specializing in real estate transactions.

Office Manager

Managed day-to-day activities of legal offices including contract negotiations, managing vendor and client relationships, accounts receivables, maintenance and purchase of office equipment and supplies, ensuring company policies and procedures were met, managing expense reports, petty cash funds and human resources initiatives. Supervised 13 person, cross-functional staff.

Developed and managed strategic relationships with network of brokers and real estate owners throughout the state.

Successfully generated revenue by issuing title insurance for residential and commercial real estate transactions including but not limited to apartment complexes, small shopping centers, and office condominiums worth up to $8M.

Developed and administered detailed training programs for all employees.

Instrumental in interviewing, hiring and on-boarding of new talent for organization.

Supervised staff of 13 directly responsible for daily operations, ensuring accuracy, precision and professionalism.

Managed property acquisition process, resulting in accurate documentation.

Certifications/Affiliations

Licensed Florida Title Agent; Licensed Florida Notary Public; Train the Trainer Certification; Member of the Counsel for Attorneys’ Title Insurance Fund; Participant of MicroMentor.org; National Association of Women MBAs (NAWMBA)

Technologies

Salesforce. SMART. Accounting Systems. Microsoft Money Business Deluxe, Cytech Real Estate Software, Data Trace/LandAmerica, DoubleTime, Quickbooks, Quicken, Displaysoft, ATIDS/Webatids, MS PowerPoint Presentations, PCLaw accounting program, True Forms (contracts), FrameMaker, Webex, Captivate, and CBT.

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