Customer Service Administrative Assistant

*

Heather Hickey

*** ******* ****

Village of Lakewood, IL 60014

***- ***-**** (Cell)

815-***-**** (Home)

*******.********@*****.***

SUMMARY: An Administrative Assistant with communication and administrative skills with a commitment to providing the best customer service experience.

Proficient in Microsoft Office Suite AS400 (claims system database)

A multi-tasker, enjoy working in a fast-paced environment and focused on an objective to completion.

Reliable person, who quite simply will show up on time and always ask what more I can do versus waiting for direction. I enjoy directing others in a fast paced environment.

Dedicated in growing a company s client base; sales and marketing.

EXPERIENCE:

Trinidad Claims Service.

February 2011-July 2015

Administrative Assistant & Claims Assistant

•assisted in claim set up during a CAT (Catastrophe Storm) & forwarded assignments to the appropriate adjuster.

•spoke to the insured regarding the filed claim.

•data entry for contents claims.

Researched and obtained replacement cost.

•distributed and gathered all incoming and outgoing mail / packages.

•forwarded and handled all incoming customer service calls.

Property Loss Specialist.

June 2009-February 2011

Claim Assistant

•Set up claims in the system & assign and forward claims to insurance adjusters, obtain any and all information from insured and claimant throughout the life cycle of the file

•Data entry and detailed research and valuation of personal property contents of claims.

AIG Private Client Group.

August 2006-March 2009

Administrative Assistant to VP of Claims & Claims Assistant

•customer service, claim set up in system,assign claim to adjuster.

•copying and filing, file review, UPS/mailings.

•created and ran office reports, took notes at meetings and distributed to managers, made all travel arrangements and updated the VP'S calendar.

•processed all onboarding and termination HR paperwork and processed payroll.

Wells Fargo Home Mortgage

May 2005-August 2006

Receptionist

•opened and closed branch offices.

•HR paperwork for on boarding of all new hires, monitored compliance courses, scheduled Sales Essentials Classes.

•planned all in and out of town meetings example: Branch Manager Summit: sent invites, booked flights, hotel rooms, ordered all supplies, chose menu options, rented multimedia projector and speakers.

Education

College of DuPage, 2000-2001

Miscellaneous classes including Fire Science

Glenbard North High School, Graduate

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