Technical Support Management
Resume:
Rocky Mount, NC *****
******@*******.***
SHONE M. EPPS SR.
OBJECTIVE
To obtain gainful employment in a company that will expand my knowledge and experience in the workforce.
EDUCATION
B.A. INFORMATION SECURITIES MANAGEMENT/MINOR IN BUSINESS ADMINISTRATION,
JONES INTERNATIONAL UNIVERSITY, 2015
SKILLS
Completed CAI Business Course for Management Office Management
Certified Business Trainer Microsoft Office
Audio/Video Support Social Networking
Team Leadership Communications Coaching/Mentoring Planning Business Management Organization
WORK HISTORY
INBOUND CUSTOMER SUPPORT, SITEL, NASHVILLE, TN (WORK AT HOME)
Responsible for taking inbound calls for Satellite Company. Handling billing, technical support and general questions for customers.
2014-Present
INBOUND CUSTOMER SUPPORT, CONVERGYS, GREENVILLE, NC (WORK AT HOME)
Responsible for taking inbound calls for telecommunications company. Handled billing, technical support, and general questions for customers. Worked with multiple systems to assist customer while notating account simultaneously.
2011-2013
OFFICE MANAGER, CAMBRIDGE BEHAVIORAL HEALTH, ROCKY MOUNT, NC
In charge of all administrative and medical record functions of the institution. Handled accounting as well some HR issues for the Rocky Mount office. Responsible for Interviewing, hiring and terminating employees. Planned and directed programs for employees.
2006-2010
REFERENCES
JOE PALMER
Rocky Mount Police Officer, Nash County Law Enforcement Agency
SHELTON WIGGINS
Correctional Office (Sergeant), Nash County Correctional Facility
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