Customer Service Sales

ECKARD BLAINE

*** ***** ***** ******, **********, GA 30401

Home: 478-***-**** - Cell: 478-***-**** - ************@*****.*** PROFESSIONAL SUMMARY

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Customer service professional dedicated to effective team management and customer satisfaction.

SKILLS

Exceptional interpersonal

communication

Skilled trainer

Excellent time management skills

Effective problem solver

Effective workflow management

Adherence to high customer service

standards

Customer-focused

Microsoft Outlook, Word and Excel

Inventory control

Exceptional telephone etiquette

Skilled trainer

Excellent time management skills

Effective problem solver

Negotiation expert

Process improvement specialist

Effective workflow management

Inventory control

WORK HISTORY

04/2015 to 08/2015customer service

Truegreen – Savannah, GA

Met all customer call guidelines including service levels, handle time and productivity.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times. Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Fostered an environment which encouraged continual process improvements. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Managed work flow to exceed quality service goals. 07/2014 to 02/2015customer service/sales

Farmers Furniture – Swainsboro, GA

Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers. Strong leader of customer support staff.

Facilitated inter-departmental communication to effectively provide customer support.

Updated customer orders from start to finish in an accurate and timely manner. Managed work flow to exceed quality service goals. 05/2013 to 01/2014Sales consultant

Swainsboro Ford – Swainsboro, GA

Promptly responded to inquiries and requests from prospective customers. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Fostered an environment which encouraged continual process improvements. Updated customer orders from start to finish in an accurate and timely manner. Effective liaison between customers and internal departments. Maintained up-to-date knowledge of product and service changes. 04/2004 to 02/2014Route sales represenative

Lance Inc – Charlotte, NC

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Strong leader of customer support staff.

Facilitated inter-departmental communication to effectively provide customer support.

Provided accurate, specific and timely performance feedback for CSRs. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Updated customer orders from start to finish in an accurate and timely manner. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Maintained up-to-date knowledge of product and service changes. Managed work flow to exceed quality service goals. 03/2002 to 03/2004 sales

Delta Life Insurance – Dublin, GA

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers. Strong leader of customer support staff.

Strong leader of customer support staff.

Fostered an environment which encouraged continual process improvements. Updated customer orders from start to finish in an accurate and timely manner. Maintained accurate records of past due customer account activity. Maintained up-to-date knowledge of product and service changes. Managed work flow to exceed quality service goals. EDUCATION

1980 GED:

Lyons Senior High School - Lyons, GA

1991 Applied Manacement: Management,Principles of Mangement University of Wisconsin - Madison, WI

Current Bachelor of Arts: Biblical Studies

Liberty University - Lynchburg, VA

ACCOMPLISHMENTS

Won President's Award for best sales./ won customer service Award for exemplifying the best in customer service. successfully increased route sales. CERTIFICATIONS

management certification./Driving safety certification.

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