Customer Service Sales

TIFFANY CARPENTER

**** * * * ***** MIAMI, FL ****0, 305-***-****, **********@*****.***

OBJECTIVE

Seeking a full time position within a company where I can utilize my skills and experience to benefit the employer.

EXPERIENCE

2/1/2015 TO CURRENT

The Mansions at Acqualina

Sunny Isles, FL

CLEANER

Clean building floors by sweeping, mopping, scrubbing, or vacuuming. .

Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.

Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met.

Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.

10/1/2010 TO 12/1/2012

Bayshore Marketing

Tamarac, FL

CUSTOMER SERVICE REP

Delved prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

Contacted businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

Explained products or services and prices, and answer questions from customers.

Obtain customer information such as name, address, and payment method, and enter orders into computers.

Recorded names, addresses, purchases, and reactions of prospects contacted.

Adjusted sales scripts to better target the needs and interests of specific individuals.

Answered telephone calls from potential customers who have been solicited through advertisements

10/1/2005 TO 8/1/2007

United Cerebral Palsy

Miami, FL

PERSONAL CARE ASSISTANT

Performed health care related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physiotherapists.

Cared for individuals and families during periods of incapacitation, family disruption and convalescence, providing companionship, personal care and help in adjusting to new lifestyles.

Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands

Administered bedside and personal care, such as ambulation and personal hygiene assistance

2/1/2004 TO 9/1/2005

Tracfone Wireless (Call Center)

Miami, FL

TECHNICAL CUSTOMER CARE REP.

Delivered prepared sales talks, reading from scripts that describe products and services, in order to persuade potential customers to purchase a product

Recorded names, addresses, purchases, and reactions of prospects contacted

Explained services and prices, and answer questions from customers

Resolved customers' service or billing complaints by performing activities refunding money, and adjusting bills

Determined charges for services requested, collect deposits or payments, and arrange for billing

EDUCATION

06/1996

Hialeah Miami Lakes

Miami, FL

High School Diploma

SKILLS

Computer literate, Excellent Customer Service Skills

REFERENCES

Available Upon Request

Contact this candidate