Customer Service High School
Resume:
Norma I Rodriguez
SUMMARY
*** *. ***** **. ***. 415
Trenton New Jersey 08608
**************@*****.***
Experienced in Bilingual Library Assistant with progresssive and successful experience in all phase in office and function and
costumer service. Exceptional ability to work in a fast paced, High pressure enviroment. Dedicated to providing excellent
customer service.
SKILLS
Successfully oversee and coordinate all aspects of costumer service funtions.
•
Train staff to provide outstanding service.
•
Ensure customer satisfation, resulting in 100% repeat customers.
•
Supervise all aspects of Library Policy for all spanish and english population.
•
Make certain that all policy procesure are followed.
•
Maintain inventory and order items and equipment to meet the library needs.
•
Develop and implement to satisfaction of the patron needs of library used.
•
Maintain prodution and records and execute Library functiion.
•
Trenton Free Public Library, Trenton New Jersey
Bilingual Library Assistant
2002-2015
EXPERIENCE
supervised circulation desk staff, serving a high populations. Check-in and out items to patron, update patron
information in computer, help with fax, dvd machine, out post,copie machine, scanners computer help, translate english
to spanish, call center, children department, reference department, Librarian Assistant.
EDUCATION
Edison High School
Philadelphia pa.19140
High School Diploma
Contact this candidate