Customer Service Sales

***** ********** ***** ****, ** ***** • 248-***-**** • ********@****.***

Jennifer Lynn Nabozny

Experience

Qualifications

Skilled and dedicated Customer Service Representative with over fifteen years’ of experience executing, planning, and organizing.

Facilitating customer requests within the automotive market.

Capable of accurately completing research and information within demanding time frames to satisfy customer requests (ie, need for air freight imported materials or parts).

Proficient at developing processes that reduces redundancy while improving accuracy and efficiency (ie. Customer forecast accuracy).

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Quicken and Quickbooks.

Highly familiar with internal MRP systems and TS16949 Quality and various databases.

Sales Quality Certification (4 hour training regarding Quality standards and expectations for organization).

Professional Experience

Moeller Precision Tool, Wixom, MI 11/2015 – Present

Inside Sales/Customer Service

Manage various precision tooling parts to customers.

Coordinate customer requirements within Moeller.

Expedite needs for the customer.

Manage incoming orders, evaluate future needs and follow-up.

Maintain constant/daily communication with customers, sales, and other various departments to ensure exceptional business flow.

NSK Corporation, Ann Arbor, MI 11/2011 – 11/2015

Account Specialist

Manage an account load of over $19M in sales for 243 different parts to various automotive customers.

Facilitate and coordinate all aspects of customer requirements internally at NSK Corporation.

Work extensively with various functions: sales material planning, and logistics to support customer needs.

Manage all day-to-day actions required to process incoming orders, evaluate future forecast, submission of ASN’s (advance shipment notification).

Responsible for monitoring and reporting to customer systems including: GM Supply Power, Delphi Covisint, and other web based systems.

Maintain constant/daily communication with customers, sales, distribution centers, finance, and other various departments to ensure exceptional business flow.

Successfully recovered air freight charges in the event of a customer need.

Maintained overall forecast accuracy rate of 98% for over 40 customers and 243 products for the year.

Crisis Center, Inc./Listening Ear Crisis Center - Mt. Pleasant, MI 07/2010 – 10/2011

Health Benefits Administrator

Administer and supervise five health plans for an average of 375 employees.

Flexible Spending Account reimbursements.

Family Medical Leave Act, Cobra Compliance and Worker’s Compensation.

Bi-Weekly Payroll processing.

Business Support Assistant 10/2008 – 07/2010

Accounts payable and receivable.

Assist with bi-weekly payroll processing.

Flexible Spending Account reimbursements

Your Bagel Shoppe – Roscommon, MI 08/2001 – 09/2008

Manager/Owner

Oversight of daily operations.

Payroll, accounts payable accounts receivable, banking and human relations.

Maintained stock orders.

Daily and monthly sales reporting.

Preferred Brands, LLC – Lincoln Park, MI 01/2000 – 08/2001

Administrative Assistant

Accounts payable and receivable.

Bank reconciliations.

Invoicing.

Prepared monthly statements of income for CPA.

Sales analysis reports.

Customer collections.

J.I.C. Electric – Dearborn, MI 03/1997 – 01/2000

Administrative Assistant

Assisted Executive Vice-President and Engineering Manager with daily agendas.

Organized data to certify as an ISO certified organization.

Composed monthly expense/profit job comparisons along with status reports.

Assisted engineers with quotations.

Controlled inner-office documentation to include “up-to-date” information.

Arranged meeting for management.

Accounts payable and receivable.

Customer collections.

Education

3.6 GPA Fordson High School Dearborn, MI

3.9 GPA Detroit College of Business Dearborn, MI

References

Available upon request.

Contact this candidate