Manager Management
Resume:
CAREER ACHIEVEMENTS.
●First Employee at Hour**. Set up all systems and operational processes for the company.
●At Genesis Auctions, developed and optimized processes to move clients through sales process, improving visibility for senior management, resulting in more efficient and timely communications with customers.
●Increased collected revenues 7 digits by reducing open invoice cycle time from no payment terms to 90 days with new client contracts and resolving billing problems that were previously missed at Synergy International Systems (SIS).
●Reduced Accounts Receivable by 50% in 2012. Revamped orientation process for new hires, ensuring regulatory compliance with Federal Acquisition Regulations (FAR) at SIS.
EXPERIENCE
Hour25
Santa Monica, California
April 2015 - September 2015
Director Of Operations
●Implemented all aspects of operations.
●Managed team of maids throughout Los Angeles County.
●Managed 20+ clients and their changing needs.
●Handled billing for clients and payroll for staff.
●Recruited, hired and trained employees including performance appraisals.
●Streamlined policies and procedures to cut down on waste.
●Reduced expenses and improved operational production.
●Developed strategies to enhance workflow and enhance delivery of products by modifying logistics.
●Ran social media campaigns.
Mission Critical Technologies
El Segundo, California
July 2014 - March 2015
Operations And Program Manager
●Collaborated with CEO to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
●Aided the CEO and COO in developing company vision and implementing direction.
●Established and maintained effective and cooperative working relationships with clients and off site employees.
●Responsible for all day-to-day operations of all aspects of the company.
●Managed contract between Prime contractor and MCT for the NASA project.
●Managed all off-site employees; time sheets, payroll and HR concerns.
●Managed staff at headquarters and prepared work schedules and assigned specific duties.
●Established and implemented departmental policies, goals, objectives, and procedures.
●Monitored businesses and vendors to ensure they efficiently and effectively provided needed services while staying within budget.
●Resolved conflicts for complaints and settled disputes.
●Evaluated information to determine compliance with standards; ensured events or processes complied with all laws, regulations, and standards.
Genesis Auctions
Los Angeles, California
April 2013 - June 2014
Analyst
●Responsible for complex analytical activities involving the implementation of strategic plans, data management, forecasting, and financial reporting for a line of business.
●Generated trend and forecasting reports on key financial targets and departmental key performance indicators; produced executive presentations.
●Monitored and evaluated success factors for the organization.
●Developed new reporting systems that provided information, analysis and recommendations that supported strategic and tactical objectives of managers.
●Validated and updated department procedures and applications and systems.
Synergy International Systems (SIS)
Vienna, Virginia
September 2010 - January 2013
Financial Department Manager
●Managed team of 5 people in Armenia office and implemented US accounting standards in that office.
●Slashed payroll and benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
●Administered compensation, benefits and performance management systems.
●Reviewed payroll before processing.
●Prepared and balanced period-end reports, and reconciled to bank statements.
●Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
●Prepared, examined, and analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
●Planned and conducted new employee orientation to foster positive attitudes toward organizational objectives.
●Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
●Advised managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
EDUCATION
Marist College
Poughkeepsie, New York
Graduated May 2010
BS Accounting
Honors:
●Accounting Club
●Business Club
SKILLS
●QuickBooks
●Microsoft Office (especially Excel)
●Salesforce.com / Microsoft CRM
LANGUAGES
Fluent in Armenian
Conversational in Farsi and Spanish
VOLUNTEER EXPERIENCE
Dast 2 Dast Organization, homeless shelter
McLean Youth Soccer Coach
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