Customer Service Representative

Bridgette Kuykendall

Customer Care Professional

Ferriday, LA

*****************@*****.*** - 318-***-****

Self-motivated employee seeking a customer service position that allows me to demonstrate building rapport with my customers in hopes of achieving first call resolution. Abilities

5 years customer service experience

Able to multitask

Productive in high call volume and stressful work environments Great written and verbal communication skills

Independent worker

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Sitel work at home - Work at Home - June 2015 to November 2015 Responsibilities

Assist customer with billing questions and package upgrades for cable accounts. Accomplishments

I consistently met goal each time. I was successfully capable of working independently to complete each task asked of me.

Skills Used

Eloquent speaking, superior customer service, empathy, and building rapport. Customer Service Representative

intuit - Work at Home - March 2015 to April 2015

Responsibilities

assist customers with tax products

Customer Service Representative

teletech - Work at Home - December 2014 to January 2015 Responsibilities

Assist customers with tax products

Skills Used

typing, multitasking

Tax Expert

HR Block - Ferriday, LA - November 2012 to April 2014 Prepare taxes

Customer service

ALPINE ACCESS INC - Denver, CO - January 2010 to May 2010 Assist customers with credit card accounts.

02/2010 - 05/2010 ALPINE ACCESS INC 1120 LINCOLN ST 1400, DENVER, CO csr

Customer Service Representative

Convergys - Baton Rouge, LA - November 2007 to June 2008 Baton Rouge, LA

High volume call center employee. Answered on average about 200 calls from customers regarding sprint cell phone accounts. After answering any questions regarding cell phone account, my job was to upsell any promotions on the account.

Cashier

Hostess

Red's Ribs - Natchitoches, LA - May 2006 to November 2006 Greet customers each day as they walked into the establishment. Schedule catering orders and answer the phone. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.

EDUCATION

Associates in Accounting

Everest University

2012

Associates in Accounting

Northwestern State University

2007

High School Diploma

Natchitoches Central High School

May 2006

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