Customer Service Sales

OBJECTIVE

To provide the highest level of satisfactory customer service. To gain and retain experience for future employment growth opportunities.

EMPLOYMENT HISTORY

Bell Canada – Customer Service Representative February 2010 to March 2013

Handle and resolve customer complaints

Set up new customer accounts

Demonstrate a high level of understanding of customer needs

Increase customer satisfaction by resolving issue

Accurately document and update records in systems

Upsell to the customer

Process orders, forms, applications and requests

Keep records of customer transactions

Contact existing customers of Bell to upsell additional services

Receive inbound/ outbound calls from new or existing customers

Responded to inquiries regarding product details and billing issues

Sales Associate – Ardene Hamilton January 2012 to June 2014

Greet, assist and direct customers in locating merchandise

Maintain and update product knowledge while ensuring customers are informed of current promotions and advertisements

Train and orientate new staff

Assist and develop merchandising displays

Monitor floor stock and replenish merchandise

Maintain cleanliness of store including staff areas and fitting rooms

Process cash/credit/debit payment transactions using Point of Sale (POS) system

Adhere to company policies and regulations

Train and support new staff

Apple Inc - Technical Support Rep Burlington September 2013 to October 2015

Provide timely updates on issues to customers

Log all support calls in call tracking system and escalation of problems where appropriate

Contribute to support documents, FAQ's and Knowledge-Based articles

Handle inquires about repair, replacement, technical resolution

Take appropriate action to efficiently resolve customers issues

Ensure the highest level of customer satisfaction by taking ownership and ensuring customer’s needs are met

Trouble shooting a variety of customer inquiries related to specific products

Maintaining all call information accurately for client reporting purposes

The Flooring Warehouse – Receptionist Hamilton February 2009 to Current – OCCASIONAL

Monitor store inventory for re-stocking of carpets and flooring supplies

Preparation and distribution of customer notice letters

Entry of invoices and service estimates into excel database

Respond to customer inquiries and redirect phone calls to appropriate sales associate

Photocopy, file, mail retrieval and distribution

Process staff payrolls, keeping account of finances and updating staff files

Schedule and monitor appointment calendars for sales associates

Maintain cleanliness of store front and washroom

Organic Resource Management Inc.- Marketing Clerk Toronto Summer day placement April 2013 to September 2013

Prepared and distributed company brochures to key market areas

Though direct telephone contact, responded to service inquiries and assisted in resolving service disputes

Followed up with customers for outstanding accounts

Computer Skills

Proficient in Microsoft office programs such as Word, Word OS, Excel, Outlook, PowerPoint, Mac based platforms

Education

Mohawk College – Marketing September 2014- 2016

St. Mary’s High School September 2009 -2013

VOLUNTEER OPPORTUNITIES

Volunteered at the Hamilton Festival of Friends 2013 and 2014 for Canadian Blood services with a goal of recruiting new blood donors

Volunteered at St. Josephs Villa September 2011 to December 2012 in caring for the

Elderly

~REFERENCES AVAILABLE UPON REQUEST~

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