Active Directory Help Desk
Resume:
Pamela Theresa Donald
Bartlett, Tn 38134
Email: *********@*****.***
Computer/ Help Desk Professional
Results driven professional looking for a position as a Technical Support Representative with your company.
Key Strengths:
10+ years of work and education experience in computer and library roles
Demonstrated ability to diagnose and fix problems with operating systems
Hands-on experience in responding, tracking, and following up to telephone, emails, and end user requests for support
IT Support Skills
Microsoft Word, Excel, Powerpoint, Access, and Desktop Publisher
Windows XP, Windows 7, and Windows 8 Operating Systems
Network connectivity issues and driver installations
Troubleshooted and repaired Apple products, Macbook, Ipads,and iphones
Troubleshooted and repaired printer, email accounts, and other technology issues
Provided desktop support and domain registration using active directory
Performed troubleshooting on copier machines and inputted accounts
AMSI Inventory tracking system
Professional Experience
Technology Coordinator/Library Media Specialist 8/2006 – 1/2016
Shelby County Schools, Memphis, Tennessee
Technical Responsibilities:
●Troubleshooted and repaired software and hardware computer problems, printers, and other technical equipment using Microsoft Office, Windows 7, and active directory procedures.
●Installed and troubleshooted issues with Apple products
●Loaded software and managed the schools email system
●Helped with domain and registrar issues
●Helped with wireless issues and network connectivity issues
●Provided help desk troubleshooting over the phone to teachers, faculty, and staff with telephones and any office equipment and escalated problem if needed.
●Reimaged computers and laptops
●Managed AMSI inventory tracking system and interfaced with district’s system and software
Library Responsibilities:
●Provided reference service to over 1000 students in a busy elementary and high school library
●Performed computerized searches using Book Systems, Tennessee Electronic Library, Nettrekker, United Streaming, and other databases.
●Planned, managed, supervised, and evaluated the campus library media center and program, developing goals and policies to ensure optimal service and efficient operation;
●Developed a quality collection of physical and online resources;
●Collaborated with classroom teachers in designing, implementing, and evaluating instruction that ensures integration of literature, information literacy skills, and technologies into student learning;
●Helped students and staff develop attitudes, habits, and skills leading to lifelong learning and independent and effective use of ideas and information;
●Communicated effectively with others, using a variety of media;
●Created and maintained an atmosphere that encourages student and staff use of library and information resources;
●Worked with others as a team member; and provided leadership in the integration of technology and information resources into the curriculum
Education
Master’s in Library Information Science 2002-2006
University of Southern Mississippi Hattiesburg, MS
Bachelor’s of Computer Information Science 1989-1992
Mississippi Valley State University Itta Bena, MS
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