Customer Service Management
Resume:
Salandre
Cherfils
ss.cherfils@gmail.
com
Personal Skills
Practical & Dexterous
Patience
Detail-Orientated
Detailed and Accurate
Typing Skills
Flexibility
Information Gathering
and Management
MS Word
Excel
Outlook
Data Entry
Pleasant Demeanor
Objective
Proactive and organized individual seeking an administrative position with a focus on client relations/customer service. Adept at providing office support, utilizing great communication skills and streamlining office operations. Proven ability to use computers for word processing, spreadsheet applications and database management. Hands-on team member who is known for going the extra mile.
Highlights of Qualifications
• Efficient data management skills utilized towards streamlining office operations
• Word processing, database management and information gathering
• Record-keeping and exceptional clerical abilities
• Problem solving skills and the ability to adapt to shifting priorities Relevant Work Experience
Default Service Specialist
Assurant, TX 10/2015 to 12/2015
Attentive Default Service Specialist who can work client accounts as well as provide excellent customer service. Utilizes company order and tracking system to update job progress. Managed day-to-day client needs and took action accordingly. Escalated any advanced issues to Seniors and/or Supervisor as needed.
Assisted in assigning work to a portfolio of national vendors, managing multiple clients and vendors as needed to preserve the value of the clients property
Able to remain calm in high pressure situations
Order Support Specialist
Adecco, Austin, TX 02/2015 to 07/2015
Proficient in using fraud-information management system, email and internet to prevent loss. Outstanding ability to utilize conductive investigative techniques to perform fraud investigations accurately, while using independent judgement to determine the best appropriate outcome. Familiarity with analyzing accounts for a possible trend of fraudulent/ unauthorized activgity
Reliable ability to maintain confidentiality and privacy of sensitive data
Outlined and documented all customer inquiries and related solutions in case-management system
Salandre
Cherfils
ss.cherfils@gmail.
com
Personal Skills
Practical & Dexterous
Patience
Detail-Oriented
Detailed and Accurate
Resourceful
Typing Skills
Flexibility
Information
Gathering and
Management
MS Word
Excel
Outlook
Data Entry
Pleasant Demeanor
Call-Center Customer Service Representative
Harte-Hanks, Austin, TX 04/2014 to 09/2014
Resolved problems by clarifying issues; researching and exploring answers and alternative solutions and escalating unresolved problems. Maintained a high-volume workload within a deadline-driven environment
Resolved an average of 400 inquires a week and consistently met performance benchmarks in all areas (customer satisfaction, problem resolution, call volume)
Sales Associate
Wilson’s Leather
Round Rock, TX 10/2013 to 04/2014
Earned a reputation as a key sales team member that met monthly sales goals, achieving and exceeding established sales objectives and quotas. Collaborated with customer service team members to give "best in class" service throughout the entire shopping and purchasing experience
Communicated merchandise needs and issues to appropriate supervisors in a timely manner
Referral Specialist
Cenpatico, Austin, TX 10/2012 to 08/2013
Processed Outpatient Treatment Requests (OTR) from providers, ensuring that established processing timeframes are met for each business unit. Excellent self-motivator with a proven ability to work collaboratively in a strong team environment.
Received and screened a high volume of internal and external communications, including email and faxes
Ability to multitask, defined by speaking on the phone and utilizing multiple applications for research and typing at the same time Fulfillment Specialist
Kendra Scott Fashion Design, Austin, TX, 08/2103 to 08/2013 Verified clerical computations against physical count of stock and reported any discrepancies, damaged goods or defects. Sorted, counted and recorded merchandise received according to store policies. Assisted with the packaging and ticketing/tagging of products. Maintained an orderly and debris-free inventory stock room
Salandre
Cherfils
ss.cherfils@gmail.
com
Personal Skills
Practical & Dexterous
Patience
Detail-Oriented
Detailed and Accurate
Resourceful
Typing Skills
Flexibility
Information
Gathering and
Management
MS Word
Excel
Outlook
Data Entry
Pleasant Demeanor
Medical Receptionist
Boston Common Podiatry, Boston, MA, 09/2005 to 02/2006 Oversaw front-office operations and provided impeccable customer service. Verified each patients confidential information with sensitivity and integrity when handling patient information and insurance documentation. Scheduled patient appointments, processed invoices and prepared client payments, making sure that all related information was clear and accurate. Work Experience
Research Associate
Luminex Corporation, Austin, TX
02/2011 to 08/2012
Provided administrative and secretarial support to a large department, tracking, cataloging, processing and transporting biological samples. Created and maintained computer and paper based filing systems for biological samples and specimens for clinical trials. Prepared reports summarizing data collected in the laboratory for the research and development, regulatory affairs and marketing teams Laboratory Technologist I/Microbiologist I, Texas Department of State Health Services, Austin, TX, 08/2008 to 02/2010
Nanny, Guerrero Family, Round Rock, TX, 08/2013 to 04/2014 Regis College, Weston, Massachusetts
Bachelor of Arts: Biology
Other Experience
• Competent at managing responsibilities in a fast-paced, high- volume atmosphere
• Highly organized, with great attention to detail and follow-through
• Independent and solid team member with excellent customer service abilities
References
References are available on request.
Contact this candidate