IT Manager

JAGDEASH SURUJNAUTH

**** ******* ***** **** ****** Haven FL 33880 C: 520-***-**** ***********@*****.***

SUMMARY

Versatile network administrator dedicated and committed to sorting out IT network related issues to ensure effective flow of information.

HIGHLIGHTS

Network configuration and support

Self-starter, exceptional troubleshooter with sound judgement

Active Directory experience

Data Connectivity

VMWare experience

VoIP knowledge

Cloud computing

Patch management

Customer service specialist

EXPERIENCE

02/2015 to Present Information Technology Manager

Archis Technologies – Orlando, FL

Accomplish organizational goals by communicating expectations, planning

and appraising job results.

Verify and validate timely delivery of quality technical support to clients.

Determine scheduling for both the Tech Team and customer site visits.

Preserve client assets by determining and implanting disaster

recovery and backup procedures

Recommend information technology strategies, upgrades and changes by

evaluating trends, researching new products and anticipating requirements.

Develop personal growth of the technical support team through assignment of

certifications and cross training.

12/2011 to 08/2014 Information Technology Administrator

Topline Federal Credit Union – Maple Grove, MN

Provided end user support through multiple desktop remote tools.

Implemented and supported services for all Microsoft related server

technologies.

Administered antivirus, web filter, email filter, backup solutions, proxy

server services and event monitoring.

Performed patch management for workstations, PCs and servers using

Microsoft WSUS server.

Acted as primary contact for computer hardware and software issues and

network emergencies.

Performed and documented scheduled maintenance of workstations and

servers throughout the organization.

Active Directory administration

Documentation management of internal IT library and procedure.

Created and monitored event logs using MMC.

Managed external contractors and technical support vendors as needed.

Identified and resolved security violations.

Drafted training manuals for employees.

Managed application patches, data backups, security changes and network

configuration.

Diagnosed network issues.

Ran cables as needed for network connectivity.

08/2006 to 11/2011 Ortho Associate

RMS – Coon Rapids, MN

Wrote new programs as well as modified existing programs to fit specification

for laser marking and laser welding, based on customer requests.

Determined the parameters and syntax for program compilation as desired

by customer.

Configured programs based on specific customer requirements.

Administered additional duties including assembly of products.

05/1995 to 07/2006 Assistant Branch Manager

Signal Financial Federal Credit Union – Silver Spring, MD

Facilitated the IT Department in upgrading systems and equipment, software

integration and overall maintenance.

Originated and processed loan applications while verifying all applicable

documents prior to disbursement.

Opened new accounts for incoming and existing members.

Supported additional branches in the role of manager.

Coordinated and verified weekly cash shipments.

Undertook loan disbursements on behalf of other branches and managers.

Compiled the daily settlement of the branch.

Audited branch and tellers on a monthly basis.

Negotiated the prices of vehicles for lease or purchase.

EDUCATION

09/2007 to 12/2011 AAS in Information Technology

Hennepin Technical College

SKILLS

Routers, switches, backup technologies, TCP/IP, Cisco/Microsoft security, patch management, operating system deployment (Windows, Linux, Virtualization), internal and external hosting, firewall, network administration, hardware/software installation and configuration, intra/inter e-mail, LAN/WAN’s, Voice Over IP (VOIP), PBX,, XHTML, Email Hosting, Application migration, Desktop/Laptop Image deployment, Application deployment, Network upgrades, Citrix administration, Printer support, telephony MAC, Mobile Application programming.

OPERATING SYSTEMS

Microsoft Windows 10/8.1/8/7/Vista/XP/2000/NT/98/95/3.1x, Microsoft Server 2012/2008 R2/2003/2000/SBS, Mac OS X 10.8/10.7/10.6, Redhat, Ubuntu.

APPLICATIONS

AutoTask, Microsoft Office 2016/2013/2010/2007/2003/2000/97, Outlook, Exchange 2013/2007, Office 365, GFI Max, McAfee, Norton AV/SAP, Microsoft Access, Microsoft Active Directory, Citrix Systems, Dame Ware Remote Monitoring, Sophos Anti-Virus, VMWare, Microsoft Project, SysAid Help Desk, PGP encryption software, Wyse Device Manager, Shoretel VOIP system, Microsoft Active Directory, DNS, DHCP, Domain Trusts, Group Policy, PKI, Certificate Services, VMware Virtualization (vsphere/vcenter/esxi), Microsoft Remote Desktop Services, Cisco Wireless Access Points, AnyDesk Remote Login, TeamViewer, Logmein, switches and routers.

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