Administrative Assistant Customer Service

Darius Chavis

*********@*****.***

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Computer Literacy

MS Office – MS Word – MS Excel – MS Outlook – MS PowerPoint – Word Perfect – Quicken (novice)

Knowledge of older and In-house software – Type 70+WPM - Data Entry, (10K+ Keystrokes) - Dictaphone Equipment

EXPERIENCE

05/07 – 03/15 Staffing Now, Inc. (8 yrs. Exp.)

Admin. Asst./Data Entry – Temp.

08/14 – 11/14 Alpha Fire and Waterproofing (3mos.)

Construction – Perm.

09/10 - 03/11 First Judicial District Court (6 mos. Exp)t

Paralegal – Internship

06/07 - 07/10 Various Staffing Agencies (3 yrs. Exp.)

Admin. Asst./Labor – Temp.

03/04 – 01/07 Spartan Financial Group (3 yrs. Exp.)

Office Manager – Perm.

01/95 – 06/03 Hobart West Group (8 yrs. Exp)

Site Manager/Admin. Asst. – Perm.

08/94 - 11/94 Georgia Temporary Service (3 mos. Exp.)

Admin. Asst. – Temp.

11/93 - 08/94 Resolution Trust Corporation (9 mos. Exp.)

Operations Technician – Contr.

02/91 – 07/93 TAD Temporary Service (2 yrs. Exp.)

Admin. Asst. – Temp.

08/89 – 01/91 University of Pennsylvania (2 yrs. Exp.)

Secretary IV – Perm.

EDUCATION

Orleans Technical Institute – Court Stenography

The PJA School – Paralegal Studies – Associates Degree – 02/15/2011

St. Joseph’s University – Finance

VOLUNTEER

Men of MillCreek Community Organization – Office Manager

WORK EXPERIENCE SYNOPSIS

During my experience throughout my 35+ career in the Administrative Assistant arena, I have gained exceptional familiarity in the Legal, Insurance, Education, Health, Customer Service, Labor, Government (Local – Revenue; State Social Service & DEP, and Federal- Philadelphia Naval Base), Non profit as well as in the Private sector. I have acquired the ability necessary through permanent and temporary employment, to enter into a situation and hit the ground running. Responsibilities included but, were not limited to, initiating and maintaining systems for work flow by studying methods; preparation of reports, developing proper reporting procedure(s) while identifying solutions. Initiate, develop support staff; expanded number of employee; provide correct and essential information to employees, communicate job expectations; while planning, monitoring, and giving appraisal of job results; coach, counsel, and penalize staff as needed. Sustain staff via recruiting, orienting, and training; asking, and answering questions of need. Ensure operation of equipment by preventive maintenance requirements; (i.e., calling for repairs; and maintaining equipment inventories). Provide complex information regarding Civil and Criminal Court procedure to litigants – research, prepare and distribute course materials, for law professors, prepare case synopsis for Case Managers. Maintain supply inventory, anticipate need; place and expedite orders along with verification of receipt. Maintain data bases; enter new and updated client and account information. Review all information for deficiencies; by correcting, deleting, or reentering; combine data from multiple systems when account information is incomplete; and purge files. Draft correspondence and prepare source data for same. Schedule appointments, calendars, conferences, and travel arrangements. Computer entry (70+ WPM - 10,000 KSP); compile and sort information. Maintain process by following policies and procedures; report needed changes. Serve as liaison for company and contractors.

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