Manager Customer Service

Theresa A. Meek

**** ****** ***

San Antonio, Texas 78238

*************@*******.*** ; 210-***-****

Managerial Experience

Team-oriented General Manager with an Educational background includes business operations, accounting and marketing. Extensive restaurant and food service experience. Recruited, hired, supervised, scheduled and motivated a staff of up to 50 employees. Created new business through community involvement and active public relations programs. Several of my employees under my mentorship have moved up to manager positions.

Team building/Staff Training Customer Service/Guest Relations

Purchasing/Inventory Control Cost Containment/Control

Quality Assurance Control Continuous Performance Improvement

Front & Back-of-House Operations Payroll & P&L Management

Attracts and promotes new business

through proactive community service

efforts

Knowledge of Human Resources

Policies & Procedures

Bilingual, ability to communicate in

Spanish

Vendor Co-ordination

Publicity Key Relationship Management

PROFESSIONAL EXPERIECE

Hooters, March ‘09 - Present General Manager

Old Navy, August 06 – March ‘09 Customer Experience Manager Big Lots, September ’05-August ’06 Assistant Manager of Operations Ross Dress for Less, July ’02-May ’05, Store Manager Joe’s Crab Shack, January ’02-July ’02 Senior Kitchen Manager Landry’s, September ’00 –January ‘02, Senior Kitchen Manager Texas Wings, dba Hooters, July ’93-July ’96, Assistant General Manager: July ’96-July ‘99, General Manager.

EDUCATION

Incarnate Word University, BBA Management, Minor in MIS, May 1993, San Antonio, Texas Technical Skills

Experience with Microsoft Office – Word & Excel

Excellent communication skills with a focus on customer service

Staff Works (employee schedule software)

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