Customer Service/ Office Manager

Betty C. Craven

**** *. ******* ****** / *******-Salem, NC 27103 / 336-***-**** / ******.*****@*****.***

QUALIFICATIONS

Outstanding Customer Service Skills

Front Office Management

Inside/Outside Sales & Marketing

Demonstration Skills

Call Center Specialist

Exceptional Verbal and Written Communication Skills

Microsoft Office, AS400, Windows & Mac

PROFESSIONAL EXPERIENCE

Randstad USA: Winston-Salem, NC November 2014-December2015

Atrium Windows & Doors; HR Specialist-Employee File Management; Inmar: HIPAA Certified A/R Specialist-Healthcare, Pharmaceutical Financial Management: data entry insurance checks via EOBs. Aon-Hewitt; Customer Service Representative/Enrollment Specialist, Aon Retiree Health Exchange Call Center: health insurance open enrollment & Medicare supplemental health insurance; full-time temporary assignments

Fitness Motivations: Triad area of NC March 1985-December 2015

Self-employed Director, Exercise Leader/Aerobics, Lifestyle Management Coach; individuals/groups, part-time

Winston Personnel Group: Winston-Salem, NC January 2013-January 2016

Wake Forest University Bookstore, Forsyth Tech Community College Bookstore: Customer Service/Sales; Medical Administrative Assistant; Supplies Management & Shipment, Client File Management: locating student supplies & textbooks, register sales/charges/returns, answering multi-line phones addressing customer concerns, creating legal, medical, academic documents, email, scan, copy, fax; full-time temporary assignments

The Clarks Group: Winston-Salem, NC December 2013-May 2014 Academic Administrative Assistant/Customer Service; HR Coordinator; full-time temporary assignments

Fairfield Inn & Suites by Marriott: Winston-Salem, NC. July 2013-November 2013

Night Auditor, Front Desk Guest Services; reservations, check-in, check-out, manager reports; part-time

Helen E. Cheely: Winston-Salem, NC June 2009-February 2013

Full-time Health Caregiver; medication management, personal hygiene, dressing assistance, meal preparation, wound care; nebulizer & PEG tube administration/maintenance, physician directives and transportation

PROFESSIONAL EXPERIENCE - Pre 2000

Ragan Associates: Greensboro, NC - Office Manager, Medical Records, Accounting; Psychologists

Edwin J. Green, MD: Greensboro, NC - Front Office Manager, Medical Records, Accounting, Ins.

H. Kent Axtell, MD: Lakewood, CO - Office Manager, Medical/Surgical Assistant, Accounting, Ins.

The Kitchen Barn: Hampton, VA - Retail Sales, Customer Service & Demonstration Associate

Denbigh Family Practice: Newport News, VA - Receptionist, Medical Records, Accounting, Ins.

King’s Dominion Theme Park: Dumfries, VA - Guest Services, & Tour Guide

LEADERSHIP & VOLUNTEER EXPERIENCE

University of North Carolina School of the Arts: Winston-Salem, NC 2014 & 2015

Lead Actress: Fourth-year student film production

SECU Family House: Winston-Salem, NC 2014 & 2015

Front Desk Administrative/Hospitality; Education Program Discussion Leader on Caregivers to medical students, and professional caregivers for the terminally ill

Forsyth County Democratic Party: Winston-Salem, NC 2000-present

All levels – Campaign Canvassing, administrative, phone bank, election-day Observer & Precinct Judge

YMCA/YWCA, RJ Reynolds High School, and NC Swimming: NC & TX 1999-2013

Team Events Organizer, Meet Official, Hospitality, Concessions, and Chaperone

River Run Film Festival: Winston-Salem, NC 2008-2012

Major Events Greeter, Decorations Committee

Kernersville Soccer Association: Kernersville, NC 11-12 Girls Assistant Coach 2001-2002

WS/FC Schools: Kernersville & Winston-Salem, NC 1996-2011

Elected President of Cash Elementary School PTA (two-year term); SIT Committee, School Theme Committee, Arts in Education/Reflections Committee Chairperson - Cash Elementary/Kernersville Middle School PTAs; WS/FC Schools Council of PTAs Executive Board Reflections Committee Chair (4 years); NC PTA Reflections Assistant Director – increased participation by 100%; WS/FC Schools Zone Theme Committee

Samaritan Ministries: Winston-Salem, NC 1996-2002

Weekend Soup Kitchen-Homeless Shelter, Guest Socializing/Devotions, Front Desk Monitor

The American Red Cross: Greensboro & High Point, NC 1983-1986

Greeter, Medical Assistant, Canteen Supervisor during blood drives

The Junior Symphony Guild: Denver, CO 1980-1983 Executive Board of Directors, Major Project/Designer Showhouse Co-Chair, Staffing & Telephone Committee Chairs for non-profit organization supporting the Denver Symphony Orchestra. Trained staff and committees; increased house tours, and fundraising revenues

EDUCATION

The University of Phoenix, Phoenix, AZ: Bachelor of Science, Psychology/Neuroscience – GPA: 3.54

The University of Phoenix, Phoenix, AZ: Associate of Arts, Health Care Administration

Randolph-Macon College, Ashland, VA: Liberal Arts

Colorado Concert Ballet, Denver, CO: Ballet, Pointe, & Tap

Christopher Newport University, Hampton, VA: Ballet, & Pointe

PROFESSIONAL CERTIFICATIONS & TRAINING

American College of Sports Medicine: Certified Exercise Leader – Aerobics

International Dance Exercise Association: Certified Aerobics Instructor

American Council on Exercise: Certified Aerobics Instructor

Aerobics & Fitness Association of America: Certified Aerobics Instructor

American Heart Association: BLS/AED Healthcare Certification

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