Customer Service Manager

Todd Lofton

**** ******** **

Philadelphia, PA **143

Phone: 215-***-**** E-mail: ****.********@*****.***

OBJECTIVE:

To secure a supervisory position with an organization that will allow me to further develop my customer service, excellent communication and skills acquired in the janitorial industry. I believe that my positive attitude, management experience and consistent work ethic will aid me in securing this type of employment.

EDUCATION: Eastern Regional High

School Voorhees, NJ

Diploma, June 1991

Temple University Bachelor’s Degree In business Administration

Graduate 1995

SKILLS:

Ability to communicate effectively with others whether public or colleagues

Knowledge of management practices, methods and techniques

Proficient with Microsoft Office programs, e.g., Word and Excel

EXPERIENCE:

06/1998 – Present Salus University Elkins Park, PA

Campus Custodial Manager

Oversee environmental services associates in cleaning and floor care of a 14 square acer college campus, office buildings and cleaning of dormitories.

Manage scheduling of cleaning staff, hiring of employees.

Facilitate safety meetings.

Address client complaints and special projects.

03/1991 – 06/1998 Prudential Headquarters Willow Grove, PA

Custodial Supervisor / Maintenance supervisor

Supervise a cleaning staff of approximately 132 employees

Responsible for the cleanliness of entire campus and floor, scheduling of staff and ordering supplies

Facilitate weekly meetings, and serve as a liaison between Building manager and cleaning staff

References Available Upon Request

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