Manager Customer Service

Loeida Thomas

Center Manager

Abilene, TX

acta38@r.postjobfree.com - 325-***-****

Seeking a full time management position.

Authorized to work in the US for any employer

WORK EXPERIENCE

Operations Manager-DME

The Care Group - Houston, TX - July 2015 to January 2016 Salary history: $55k

Responsibilities

• Development of dropship program

• Inventory control-creating and receiving purchase orders, conducts physical inventory, monitors and controls the company assets at both company locations as well as the customers’ homes

• Manage payroll, routes for drivers, technicians, customer complaints

• Monitors company operational expenses to comply with established percentage to revenue limits

• Develops and maintains a working knowledge of current Medicare, Medicaid and insurance regulations Skills Used

Brightree, Apacheta

Center Manager

Lincare Respiratory - Abilene, TX - August 2011 to July 2015 Salary history: $48k

• Interview, hire, train and supervise quality candidates.

• Makes sales calls on existing and potential referral sources on a regular basis.

• Communicate effectively with doctors, administrators, directors of respiratory therapy departments and others responsible for referrals.

• Implements Lincare safety programs, including maintaining records, in compliance with all federal, state, and local regulations that apply to DOT and FDA.

• Controls inventory and does purchasing of equipment and supplies through the central purchasing function.

• Responsible for growth of the patient base through excellence in customer service.

• Responsible for the profitability of the center and for implementing and directing cost controls.

• Perform equipment setups in patients' homes. Most setups are oxygen equipment that weigh between 60 and 110 pounds.

• Responsible for maintaining a fleet of leased vehicles including establishing a routine preventative maintenance program and follow up of major maintenance. Record keeping and inspections of vehicles is a critical part of the responsibility.

• Perform on-call duties on a rotational basis with other employees in the center. Includes responding to call outs at night and weekends to provide the service normally done by a service representative.

• Serve as a backup to the service representative for vacation, illness, and other periods of absenteeism. Medical Supervisor/Paramedic

Biolife Plasma Services - Tyler, TX - September 2010 to June 2011 Performs determination of donor suitability to donate plasma, management of donor adverse events, review of laboratory test results, donor notification of unsuitable test results and support of special donor immunization programs

Texas - Paramedic

South Taylor County EMS Volunteer Service - Tuscola, TX - May 2007 to August 2010 Certification valid until May 31, 2013

Respond to 911 calls out in the county, patient care, standbys, transfers, documentation, restocking Texas - Assistant Market General Manager

Freedom2Go LLC - Abilene, TX - August 2006 to June 2010 Manages overall operations, activities/ personnel of branch by implementing the Mission Statement as well as company policies/procedures. Assigns work schedules. Formulates pricing policies. Marketing. Supervises 15 employees. Ensures compliance of employees. Orders merchandise. Answers customer's complaints/ inquiries. Locks/secures store. Performance evaluations. Interviews/hires and training/in-service. Rewards/ disciplines employees.

Administrative Assistant

Abilene Imaging Center - Abilene, TX - June 2003 to July 2006 Supervision of personnel, scheduling, insurance coordination, purchasing, inventory, emergency response manager and coordinator, assisted with initial set up of office, including policy and procedures, purchasing and coordinating contractors, marketing and public relations. Doctor's Assistant/Receptionist

Abilene Psychiatric-Outpatient Counseling - Abilene, TX - September 2002 to June 2003 Scheduled appointments, verified insurance, collected co-pays and deductibles, prescription refills, chart audits, documentation, filing, new patient history. Anson, Texas Office Manager

West Texas Ford-Car Dealership - West, TX - October 2001 to May 2002 Manager of Title Clerk, Receptionist and Cashier, Accounts Payable, Payroll, Bank Deposits and reconciliation, Financial Statement, era link computer program

Receptionist

Miller and Associates - Abilene, TX - November 2000 to July 2001 PBX operator, schedule appointments, charting, filing, new patient history, receive payments, collecting insurance information, billing-Medicaid and other commercial insurances. Brownfield, Texas - Crime Victim Coordinator

Terry County District Attorney - Brownfield, TX - May 2000 to September 2000 Ensure that victims, guardians or close relatives of all victims of crime against persons are afforded the rights granted to victims, work closely with the investigating agencies, provides crime victim's compensation applications to all victims, schedule and assist with victim interviews, notifies victims with updates on events of cases, obtain business record affidavits and medical records, insure that the victim's case information is available from the Texas Attorney General on-line is current prior to each court even, make the victim impact statement available to the probation dept., make sure that the VIS is delivered to the trial court, offer and provide assistance to any victim in filling out the VIS or CVCA forms, accompany the victims in court, file semiannual reports with the Attorney General, apply for grants, draft and/or publish victim's information pamphlets or forms, seek available annual training seminars, which enhance job performance and provide insight and guidance into assisting victims.

Receptionist

Miller and Associates - Abilene, TX - November 1999 to February 2000 PBX operator, schedule appointments, charting, filing, new patient history, receive payments, collecting insurance information, billing-Medicaid and other commercial insurances. Texas - Paramedic

Rural Metro Ambulance Service - Abilene, TX - May 1995 to February 2000 Respond to all 911 calls, patient care, transfers, standbys, bicycle crew, documentation, restocking Texas -Paramedic/Doctors assistant

Rural Metro Ambulance Service - Abilene, TX - October 1998 to November 1999 Assessment of all patients including vital signs and past medical history, charting, medical manager computer program, purchasing all medical supplies, sterilizing and autoclaving instruments, stocking exam and procedure rooms, assisting doctor with all exams and procedures including physicals, pap smears, breast exams, colposcopys, leep procedures ad obstetric exams, Also have observed several surgeries such as D

& D's, vaginal deliveries and cesarean sections.

Cardiac Rehabilitation/Physical Therapy Assistant/Data Processing Clerk Hamlin Memorial Hospital - Hamlin, TX - February 1990 to September 1998 Charge paramedic, oversee cardiac patient recovery program including assessment, monitoring, evaluation, chart maintenance, execute exercise work outs, maintain care of equipment including complete equipped crash cart and defibrillator, exercise and gait training, ultrasound, electrical stimulation, hot packs and cold packs. Admissions, discharges, accounts receivables and collections, back deposits, monthly statements, monthly statements, census reports, employee discount logs, medical transcription, PBX operator assistant, 10-key by touch, Xerox copier, typing, filing, fax machine, wolf -pak system, payroll, computer MAC Basic

EDUCATION

Western Texas College - Snyder, TX

ADDITIONAL INFORMATION

Analytical/ Problem Solving/ Project Management/ Customer Service/ Strategic Thinking/ Oral and Written Communication/ Team Work/ Delegation/ Leadership/ Adaptability/ Cost Consciousness/ Diversify/ Ethical/ Innovative

Computer Skills

Typing Speed: 60 Words per Minute

Data Entry Terminal PDT, Mainframe Terminal

Email Software Outlook, Thunderbird

Internet Browser Internet Explorer, Firefox

Peripheral Devices Scanners, Printers

Personal Computers

Word Processing Software Word, WordPerfect

Brightree

Apacheta

Contact this candidate