Manager Customer Service

Marquitta Moore Resume Page * of *

858-***-**** Marquitta S. Moore **********@*****.***

PROFESSIONAL SUMMARY

Trade Show and exhibit industry professional with 10 years of experience with an excellent track record of managing complex projects in a fast pace environment. Proficiently meets the expectations of stakeholders and takes full responsibility for the delivery of project objectives. Enjoys challenging and diverse roles and is confident working with technical and artistic experts from any industry.

CAREER HIGHLIGHTS

500K Custom Exhibit management for Caterpillar in a single purchase.

Processing all orders through Exponents Website with 99% accuracy.

Lead Liaison to International Network of over 60 Dealers.

Maintained excellent service working remotely for 3 years.

Maintained positions thru company transition from original owners to being purchased by Insta, including prior layoffs.

Designed kits for Website.

Average above 80% close rate for quoted projects.

Responsible for training new hires, even prior to becoming management. CORE COMPETENCIES

• Structural Engineering

• Marketing

• Sales

• Exhibit Design

• Adobe Acrobat

• AutoCAD

• VectorWorks

• JobBoss Database

• MAC

• Microsoft Office

• Internet Savvy

• WEBEX

PROFESSIONAL EXPERIENCE

Customer Service, Effective communicator with customers, colleagues and managers from diverse cultural and educational backgrounds, ability to grasp product knowledge and relay product information in a concise manner.

Project Management, Lead a team of designers, engineers, graphics coordinators, and direct sales representatives. Monitor project risk and scope to identify potential problems and proactively identifying solutions to address them in advance. Produce stage plans, highlight reports, risk logs and requests for project change. Manage customer expectations by ensuring the delivery of the highest quality service. Work with and support cross-functional project teams. Manage technical process and resolve technical issues.

Account Management, Work closely with Account Executives and direct clients. Monitor project risk and scope to identify potential problems and proactively identifying solutions to address them in advance. Produce stage plans, highlight reports, risk logs and requests for project change. Marquitta Moore Resume Page 1 of 2

Manage client expectations by ensuring the delivery of the highest quality service. Work with and support cross-functional project teams. Manage technical process and resolve technical issues. Event Manager, researching venues, contacts and suppliers. Negotiate prices with suppliers and contractors. Organize and create budgets to meet company goals and customers expectations. Ensure that health, safety and insurance regulations are followed at all times. Production Coordinator, implement administrative task for production, provides training documents, standards procedures and production guidelines for employees. Coordinate with marketing teams for advertisement placements. Develop work orders and schedules for upcoming productions.

WORK HISTORY

• Manager, Exponents, San Diego, CA – February/2012 to September/2015

• Customer Service Manager, Exponents, San Diego, CA – June/2010 to January/2012

• Project/ Account Manager, Exponents, San Diego, CA – December/2007 to May/2010

• Project Coordinator, Exponents, San Diego, CA – November/2006 to November/2007

• Production Assistant, MPEA Navy Pier, Chicago, IL – July/ 2004 to Feb/ 2006

• Hospitality Supervisor, MPEA Navy Pier, Chicago, IL – August/ 2003 to June/ 2004 EDUCATION AND TRAINING

VectorWorks, Exponents, San Diego, CA

WEBEX, Exponents, San Diego, CA

JobBoss, Exponents, San Diego, CA

Project Management, Exponents, San Diego, CA

Event Services, Exponents, San Diego, CA

Event Production, MPEA, Chicago, IL

Associates of Fine Arts, Fashion Design, Chicago, IL AutoCAD, Lane Tech HighSchool, Chicago, IL

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