Customer Service Manager

Jaroslav “Jerry” Hajek

**** ** **** ******, ****** Park

CA 91303

Sell/ 702-***-**-***,

E-mail/ **********@*****.***

Objective: To achieve all the goals set by the best of my experience, skills and ability. Learning of team work and master all the challenges by enriching both myself and the other team members.

Experience:

On-site manager, Consulting Manager 2012-2014

Student Consulting AB, Sweden

On site customer service

Contract Monitoring

Productivity Monitoring

Form work teams

Information sessions for employees

Activity and training for own staff

Build customer relationships to promote the best possible business scenario

Customer advice regarding logistics and personnel selections and solutions

Interview and employment contract with the new staff

Safety rounds with the existing union organization, promote safety, current and new staff

Checking the payroll system and stamp hours

Meetings with local employers and new customers

Report both orally and in writing, Excels, to the Area Manager

Worker, Manager, Process Manager 2002-2012

Saba AB, Dole Sweden

Pick orders by driving truck, used computer systems

Vending running from arrival included barcoding, goods inspection

Lot Refill for maintaining effective picking

Routine safety checks

Productivity Monitoring

Form work teams

Project participation, Pick by Voice

Collaboration with purchasing, sales, computer departments

Training of hired staff

Order distribution via computer systems

Group information daily basis

Responsibility for contact with staffing management

Negotiation with Unions

Report to the Logistics Manager, Human Resources

Adecco AB, Logistics, Industrial 2001-2003

Staff

Represent the company

Customer Service

Picking

Pack

Warehouses and stores

Machine control

Machine ginning

Delivery

Fork lift

Cold storage

event Staff

Connect computer network

Skills: Fork Lyft certified (OSHA), Word, Excel, Management, and Customer Service, Team building, Cognitive Group Behavior, Lean manufacturing, Lean logistics, Lean Staffing Process, Bilingual/English, Swedish, and Czech

Education:

1997-2000 Social studies program, Nicolaiskolan Helsingborg (College Sweden)

2001-2001 Logistisk Education/ training Utbildarna i Helsingborg AB (Sweden)

2014- On going: Pierce College/ Business/ Criminal Justice Major

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