Collection, Create Solutions, Critical thinking, Marketing, Analysis

Jonathan Artner

**** *** ******** **** # ***, CALABASAS, CA 91302

805-***-**** ***.*******.******@*****.***

PROFESSIONAL SUMMARY

With progressive leadership and educational experiences, I have gained an in-depth knowledge of sales, marketing, accounting, finance, and economics. Throughout my time in Beijing, China I integrated new systems to effectively plan, analyze historical data, coordinate events, meet deadlines, and distinguish to industry and business strategies to contribute to management initiatives. By completing various independ- ent projects utilizing spreadsheet programs, I have established a proficiency in which I can apply to querying and interpreting data through descriptive statistics, probability distributions, inferential statistics, and linear modeling. Furthermore, I am conversant with managerial and financial accounting, corporate finance, and have knowledge of GAAP.

WORK EXPERIENCE

Home Retention Specialist II Urban Lending Solutions Westlake Village, CA December 2014 - Current

• Construct loss mitigation strategies to assist homeowners experiencing a delinquency while showing empathy in response to customer hardships to contribute to the profitability of banking services.

• Negotiate and determine a debtor’s financial ability for payment arrangements to avoid mortgage delinquency and foreclosure; provid- ing financial benefit to both the bank and the customer in the short and long-run.

• Orienting my practices to provide an equal and fair objective of being customer service focused and having the customer’s intentions come first; which increased customer and bank experiences, promoted a positive collection environment, and satisfied federal and state regulations.

Marketing Representative Farmer’s Insurance Westlake Village, CA June 2014- December 2014

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services to successfully capture sales opportunities and grow the agency.

• Establish customer relationships and follow up with customers when existing policies were expiring to advertise new products and gather feedback.

Waiter Safire American Bistro Camarillo, CA June 2013 - July 2014

• Multitasking through my requirements and the different stages of each order; making order out of chaos.

• Promote menu items, specials, and wine in a quick manner and present details on each item to provide a good customer experience.

• Adapt and assist hosts and other waiters as needed to improve the flow of the restaurant as one seamless unit.

• Keep customers happy by being dynamic and navigate through customer moods, behaviors, and agendas.

• Using effective communication between staff members, inquiries, and customer orders to improve productivity. Manager in Training Starwood Hotels & Resorts Worldwide, Inc. Beijing, China January 2012 - January 2013

• Analyze and conduct reviews of 50 staff members, while training and reinforcing all standards on food, quality, and service details daily.

• Assist in the development of marketing initiatives and the control of current budgeted and forecasted revenues, payroll, and product costs.

• Organize all documentation for shift work on a daily basis to ensure all F&B standards are maintained.

• Manage dining rooms and work stations while communicating issues of safety, cleanliness or malfunctions to appropriate departments. Server Chili’s Grill & Bar Newbury Park, CA July 2010 - December 2011

• Promote menu items and provide helpful descriptions to customers to promote dining experiences.

• Delegated opening and closing responsibilities to staff members for smooth and successful daily operations.

EDUCATION

California State University, Channel Islands • Camarillo, CA Spring 2016 B.S. Business

University of International Business & Economics • Beijing, China Spring 2012 Intensive Chinese Language Courses

SUMMARY OF SKILLS

• Comprehensive knowledge built on critical thinking, collaboration, communication, conduct and competencies.

• Strategist, Architect, IT-Systems Analyst

• Understanding of the principles of accounting, economics, finance, information systems, management, and marketing.

• Integrated knowledge with Global Strategy to foster an integrative and cross disciplinary experience in relevant business areas.

• Exceptional ability to work under pressure while taking a creative approach to problem solving.

• Excellent organizational, planning and time management skills.

• Analysis: SWOT, PESTLE, Heptalysis, STEER, MOST, CATWOE, 5 Whys, MoSCoW, VPEC-T, SCRS.

• Computer: Microsoft Excel, Word, PowerPoint, AS400, QuickBooks, WordPress, HTML5, CSS3, SQL, Photoshop, Lightroom.

• Languages: English (Fluent), Mandarin Chinese (Conversational)

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