Human Resources Sales

Eric H. Smallwood

* ********** **., ***********, ** 21228 ● 240-***-**** ● ********@*******.*** ● http://www.linkedin.com/in/ericsmallwoodhr/

Career Summary and Objective

Accomplished multilingual Human Resources leader with background in Fortune 100 and growth organizations in the USA and International. Proven results at strategic and tactical levels in public and private corporations and an independent Federal agency. Seeking an HR leadership role of a generalist nature.

Professional Experience

United States Postal Service- Washington, DC 2010 - Present

Ranked 134th of the 2014 Global Fortune 500, this Federal agency has $66 billion in sales, 630,000 employees, 32,000 retail centers and 460 processing & distribution centers.

Organizational Effectiveness Lead

Role focuses on organization design and restructures, business process reengineering, job analysis, evaluation and classification. Developed plan to launch Organization Development function (currently under implementation).

Program Manager, Human Capital Development

Responsible for the Electronic Individual Development Planning and Field Leadership Development programs available to 150,000 employees. Co-redesigned the Corporate Succession Planning and Senior Succession Planning programs (including talent identification and assessment tools and development planning process for 30,000 employees).

Successfully transitioned from self-nomination to ongoing executive-driven process

93% of Critical positions have 1+ Ready Now successors (received CEO Award)

Contributed to creation of the 2015-2020 Strategic Human Resources Plan (received CHRO Award).

NMS Healthcare- Hyattsville, MD

Private 500-bed long-term care and outpatient therapy concern with 1,200 employees in three facilities.

Vice President Human Resources [Position elimination] 2009

Led the HR function, reporting to the Chief Executive Officer and leading 3 HR Managers.

Defeated SEIU unionization effort through employee relations strategies.

Overhauled key processes, implemented metrics, and reduced turnover in Nursing.

Outsourced benefits administration and consolidated carriers, realizing significant savings.

PRE Holdings- Richmond, VA 2006 - 2007

Private German manufacturer of high-end respiratory medical devices (nebulizers, inhalers) and solutions.

Director Human Resources- Americas [Downsizing]

Led the HR function for manufacturing, sales and distribution operations in the USA and Latin America.

Played key role in transferring manufacturing to Mexico; hired Sales force in Mexico, opened Brazil office.

Increased average Sales calls/day by 40% and quota achievement by restructuring, optimizing Sales Incentive Plan, performance tracking tools, and creating a Sales Training function.

Conducted Talent Assessment of top 30 players, identified backups and put IDPs in place.

Amcor Rigid Plastics- Miramar, FL 2003 - 2006

Leading global packaging manufacturer ($10B revenue) based in Australia.

Director Human Resources- Latin America [Voluntary Resignation]

Started-up the function for the $730MM BU (2,600 employees, 45 plants in 11 countries). Reported to Area Vice President and Global VPHR, managing 8 HR Directors and a total staff of 35.

Reduced ongoing SG&A by 15% utilizing McKinsey Business Process/Structure Redesign tools.

Top-graded Mexican operation, replacing entire management team with no disruptions to business.

Led HR part of Acquisitions, from Due Diligence (Ecuador) to Integration (Mexico, Argentina).

Devised/implemented Union Strategy for Venezuela (avoidance/renegotiation) and Mexico (consolidation).

DHL Worldwide Express- Plantation, FL 2002 - 2003

Global document and package transporter, a unit of DeutschePost, with 285,000 employees.

Regional Manager, Human Resources Development- Latin America [Recruited by Amcor]

Responsible for Organization Development and Talent Management).

Completed Talent Assessment of top 150 managers and created talent development plan.

Led large-scale Organizational Redesign projects (Operations, Sales, Finance, and Customer Service).

Designed Selection process for Integration of two back office organizations in the Region.

Eric Smallwood 240-***-**** Page 2

AVAYA- Miami, FL 2001-2002

Privately held global provider of telecommunications solutions (VOIP, contact center, networks), spun off from Lucent.

Senior Manager, Management Development- Latin America [Reduction in force during telecom crisis]

Responsible for senior level Recruitment, Career Development, Performance Management and Development initiatives in the CALA region. Scope: USA, Mexico, Colombia, Venezuela, Brazil and Argentina.

Designed the People Development Model to guide all training and development efforts.

Led Needs Assessment, developed Curriculum, defined Course Content and selected Vendors.

Delivered internal consulting skills Workshop to Global Human Resources team.

Overhauled Mentoring program for high-potential employees including web-based tracking system.

Human Capital Consultants/ PowerSearch - Miramar FL, Reston VA, New York City 1993 - 2000

Niche executive search and human resource consulting firms specializing in Latin America and US Hispanic markets.

Founder and Managing Partner

As an external consultant, served as Director of Human Resources for Readers Digest (media), Baan (ERP software) and Informix (database software), and as Vice President Human Resources for Starmedia Network (new media). Scope: Americas, Australia, Europe, and Asia. Challenges ranged from optimizing compensation programs to achieving a turnaround, driving a corporate culture change and managing post-IPO growth.

Developed and launched Total Rewards Program (fixed, variable, LTI) for entire company.

Led HRIS project, from needs identification and vendor selection to implementation.

Overhauled Compensation in Brazil (single structure all divisions), shaving administrative costs by 50%.

Spearheaded Mexico Divestiture and minimized liability to company.

Led 20% global Reduction In Force effort.

Designed Values-Based Decision-making Grid to drive behavioral change aligned with culture.

Redesigned and launched two-dimensional Performance Evaluation system.

Right-sized Chile operation; helping return to profitability within two quarters.

Started-up subsidiaries in Colombia, Peru and Ecuador and hired management team.

Championed the Strategic Planning process for the region, identifying new growth opportunities.

Founded and managed Executive Search firm servicing Fortune 500 and growth companies in the USA, Latin America and Caribbean. Scope: positioning, marketing, sales and operations.

Pepsi-Cola International- Ft. Lauderdale, FL 1989-1993

Leading global beverage manufacturer, a unit of PepsiCo.

Director Human Resources- North Latin America [Resigned to pursue entrepreneurial interests]

Reduced mid- managerial external hires from 100% to 12%, developed and exported talent to other regions within the company, led Corporate Culture project and relocated Caribbean office saving 40% SG&A in first year. Played key role in JV Task Force, including negotiation of Union agreement. Managed strategic HR planning, staffing, training, management & organization development, compensation & benefits, personnel administration and security. Scope: Central America, Caribbean, Colombia, Florida.

Education

M.S., Human Resources Management Nova Southeastern University- Ft. Lauderdale, FL

Certificate in Human Resources ITAM (Mexico Autonomous Institute of Technology)

B.S., Psychology Universidad Iberoamericana- Mexico City, Mexico

Languages

Fluent in English, Spanish and Portuguese.

Affiliations

Member, Human Capital Executive Research Board

Member, Society for Human Resources Management

Member, American Society for Training and Development

Former Board Member, Institute for International Human Resources

Board Member and Program Director, Empowerment Center (not-for-profit)

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