Customer Service Engineer

J. Ronald Zinno

***** ********** ***** ● Cambridge Springs, PA 16403 ● 814-***-****

******@******.***

Qualifications Profile

Key Strengths: Highly focused and goal oriented with dynamic leadership and team-building abilities. Exceptional internal and external interpersonal, communication, networking skills. Adept at troubleshooting/ solving problems. Proficient with MS Word, Excel, Outlook, PowerPoint; AutoCAD, LabVIEW, and various Windows Operating Systems including DOS platforms.

Accomplishments: Successfully completed Master’s of Business Administration (MBA). Qualified in operating, repairing/ upgrading, and troubleshooting computers and advanced electromechanical and electronic equipment. Acquired exceptional skills in control-systems design, development and use of National Instrument’s LabVIEW software, and National Instrument’s hardware for Data Acquisition (DAQ).

Education

Pennsylvania State University – The Behrend Campus in Erie, PA

Master of Business Administration (M.B.A. – 2004)

Bachelor of Science Degree in Electrical Engineering Technology (BSEET – 1996)

Associate of Science Degree in Electrical Engineering Technology (ASEET – 1994)

United States Navy – Norfolk, VA. Honorable Discharge. 6years.

Complete training in Calibration, 3M Soldering, Radar Maintenance, Xerox Repair, Advanced Electronics, & Basic Electricity/Electronics.

Skills Summary

Business Management (MBA)

Customer Technical Interface

Reducing Production Costs

Outsourcing Costly Operations

Meeting Budgetary Requirements

Executing Process Improvements

750 & S-2 Cold Formers

Engineering Management

Scheduling, Training, & Coaching

Forklift Trainer/ Team Building

Schleuniger Wire Machines

Project / Project Development

Product Test Development

Lead Diverse Teams

Experience with and Compliant to ITAR, AS9100, ISO & IPC Manufacturing Standards

Development of Work Instructions

IPC/ WHMA-A-620 Certified

IPC-A-610 Certified

IPC J-STD-001 Certified

Professional Experience

AccuSpec Electronics – Erie, PA October 2015 to April 2016

Manufacturing Engineer

Support Engineering related aspects of the plant operations, which included, maintaining all aspects from NPI, Proto/Pilot thru Production Builds, Bill of Material's, Process routes, Planning & Implementing New Manufacturing processes, process tooling, DFM’s and fixture development. Understand Customer requirements and Company standards to develop a finished product.

Identified & implement cost reduction opportunities through process redesign and improvement using LEAN.

Developed product assembly Work Instructions to guide team members with production assembly.

Supported Quality Eng. to develop & implement product assembly processes to improve production quality.

Supported the Quoting Process and the creation of rework instructions pertaining to RMA’s/ Paid Repairs.

Worked with Sub-contractors on EMS Tooling Designs for Manufacturing (DMF).

Focused on Continuous Improvement Activities on Existing High Volume Products.

Reviewed and Implemented Customers Engineering Change Requests for their products.

J. Ronald Zinno

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Sunburst Electronics – Erie, PA March 2012 to October 2015

Manufacturing Engineer

Implement Product Improvement processes. Work with cross-functional teams consisting of manufacturing assembly personnel, quality, and test support team members, and management to develop manufacturing processes which will improve production and lower costs.

Organized Work Center to Reduced Costs By 25%, While Streamlining Mfg. /Assembly Processes.

Used LEAN Manufacturing processes to improve production flow for three (3) departments.

Created product assembly manuals to guide assembly team members with production processes.

Installed, learned, & transferred knowledge of new equipment, and software (9550 Wire Cut & Strip machine).

Re-established & validated information foundation for new equipment and process improvements.

Work closely with Quality department to implement and improve product quality.

In constant communication with customers on products, processes, and procedures for various products.

PENN-UNION Corp. – Edinboro, PA April 2006 to July 2011

Lead Project Engineer/ LEAN Coordinator

Proposed, planned, coordinated, prepared flow charts, designed, implemented, reported on project progress, manufacturing processes, or tooling design/ implementation.

Worked with cross-functional teams, consisting of manufacturing floor supervisors, union personnel, and management to ensure the completion of various projects throughout the organization.

LEAN Coordinator – Gave direction and had supervisory responsibilities as LEAN Project Engineer and special manufacturing projects assigned by upper management.

Engineering Services – Applications, customer service technical support, competitors cross references, quote drawings, product drawings, deviations, letters/memos, work orders, customer phone contact, & new product.

Technical – Computer (AutoCAD, PC, LAN, Bills Of Material, Routing/Processing) UL/CSA testing-listing & support, production REC/ECN, router request changes, product training meetings, knowledge of the basic manufacturing processes & terminology, understanding of basic electrical connectors & conductivity, team problem solving, understanding of ISO 9001 process, customer spec file, specification sheets, test lab support, field release news letter, technical support of sales publications.

Pennsylvania state university – Erie, PA 2002 to 2004

The Behrend Campus (MBA)

The Trade Readjustment Act (T.R.A.) allowed me to attend college to earn my Master’s In Business Administration, which was made possible because of Spectrum Control’s facility move to Mexico.

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