Manoj Narahari Email Id: act9x9@r.postjobfree.com Current Location: Pune, India Mobile: +91-735*******
Professional Summary:
8+ years of IT experience with 3 Years of Experience in SNOW(ServiceNow) – Development, Maintenance & Administration
Professional Experience and Accomplishments
Good experience in SNOW(ServiceNow), PHP, MVC(Codeignitor), UNIX, MySQL, Javascript, Ajax, HTML, CSS
ITIL v3 Foundation certified professional.
Experience in Incident, Problem, Demand and Change management.
Good experience in requirement gathering and application development for software applications with domain knowledge of banking services.
Experienced as production support (Maintenance, support and enhancement) specialist for various applications in the project.
Experience in practicing and performing ITIL V3 process.
Experience in managing a team of 6 members.
Possess Rich Communication and Interpersonal Skills.
Result Oriented with strong problem solving skills.
Flexible & versatile to adapt to any new environment with a strong desire to keep pace with latest technologies.
Work Experience:
Company
Position
From
To
ATOS Origin
System Analyst
February 2013
Till dated
SPARC CYBERTECH
Team Lead
December 2011
February 2013
ROBOTUTOR SOLUTIONS
Senior Web Engineer
July 2010
December 2011
LEVONSYS
Senior Software Engineer
February 2010
June 2010
vCOMNET
Team Lead
April 2006
February 2010
Academic details:
BE (CSE) from DMI Engineering College, Anna University, Chennai, Tamil Nadu during the year 2001-2005.
Technical Skills:
Ticketing Tools - SNOW, RMT, SDM12
Programming Language - PHP, Codeigniter, Javascript, jQuery, Ajax
Database - MySQL
Operating System - UNIX and Windows 7/2000/XP
Web Related - JSP, XML, HTML,
Major Project #1 Feb 2013 – till dated
Client
Nokia
Application
ServiceNow
Position
System Analyst
Location
Pune, India
Responsibilities:
Modify/Create workflows, client script, business rule, UI policies, UI actions, Script include.
Create reports as per the business requirement
Service catalog creation
User, Groups & Role Management
Responsible for handling all the maintenance, Enhancement, production support requirement (Level 2).
Participate in periodical calls with key customers for require gathering and provide regular customer updates.
Ensure accurate investigation (root cause analysis) and resolution of problems
Managing the Day to day support and maintenance of the applications.
Mentoring the team members
Major Project #2 Dec 2011 – Feb 2013
Client
SPARC TECHNOLOGIES/ Anyrequirement.com
Position
Team Lead
Software tools
PHP5, MYSQL, Ajax, Java Script, Code igniter
Location
Hyderabad, India
Description:
This is a B2B Service, where Business entities could request for quotations on various products or services, and we would fetch these quotations from most Vendors in town. All quotations would be consolidated in one page and provided in a self-explained format, containing Vendors details, pricing, product or service description and reviews. Our effort is to save Companies time and ease their procurement process. The scope of this Service is to reduce purchasing costs, by providing wider choice of Vendors, and also to simplify the Vendor selection method.
Responsibilities:
Analysis, Requirement gathering, Implementation and Testing.
Handling team of 3 as a Team Lead
Maintenance and development of website
Major Project #3 July 2011 – Dec 2011
Client
ROBOTUTOR/ Fantii
Position
Senior Web Developer
Software Tools
PHP5, MYSQL, Ajax, Java Script, Code igniter
Location
Hyderabad, India
Description:
The intent of the project is to spread a roadmap where the users in a social networking site would share the videos, photos, documents etc. Along with culling the friends from all around the world to make them involved in the business of bidding or auction. This site is meant for leveraging the social networking and e-commerce where the perfect amalgamation of these two scenarios can be drawn through this site. In other words we can this as ‘socio-commerce’.
Responsibilities:
Analysis, Requirement gathering, Implementation and Testing.
Maintenance and development of website
Major Project #4 Jan 2011 – July 2011
Client
ROBOTUTOR/ Shadimera
Position
Senior Web Developer
Software Tools
PHP5, MYSQL, Ajax, Java Script, Code igniter
Location
Hyderabad, India
Description:
A matrimonial portal where people can register to the web site and search bride/bridegroom from the database and contact them through website
.
Responsibilities:
Analysis, Requirement gathering, Implementation and Testing.
Troubleshooting & Bug Fixing tasks, according to the change requests assigned.
Maintenance and development of website.
Major Project #5 Dec 2010 – Feb 2011
Client
ROBOTUTOR/ JurassicJobs
Position
Senior Web Developer
Software Tools
PHP5, MYSQL, Ajax, Java Script, Code igniter
Location
Hyderabad, India
Description:
JurassicJobs.com, "Right way for Right Jobs", the fastest growing and most innovative online recruitment and related services portal, was born with a mission to reach out to all over the country and abroad and provide them with the best career opportunities available.
Responsibilities:
Involved in Analysis, Design and Implementation for Admin module of Application.
Troubleshooting & Bug Fixing tasks, according to the change requests assigned.
Personal Details:
Address : S.No. 18/1, Ganesh Nagar, Dangechowk, Pune - 411033
Date of Birth : 06-Sep-1983
Marital Status : Married
(MANOJ KUMAR NARAHARI)