Technical Support Software Developer
Resume:
Haninder Singh
****, *** ******, ******, **, V*W*W7
Email: act9wl@r.postjobfree.com
Telephone: 778-***-****
Email: act9wl@r.postjobfree.com
Objective: Aspire to be a part of stable and stimulating work place with an opportunity to grow personal as well as organization goals. Use my cognitive skills and attain technical/domain knowledge to augment the value creation of an organization.
Summary of Qualifications:
Conversant with all phases of Software Development Life Cycle including Requirement gathering, Analysis, Design, Development, Implementation and Testing.
An effective leader, skilled in enlisting the support of all team members in aligning with project and organization goals.
An excellent problem solver, able to quickly grasp complex systems and identify opportunities for improvement and resolution of critical issues.
Strong team leader with extensive background managing and training junior employees. TECHNICAL EXPERTISE
Project Tools
EXPEDITOR, TSO, FILE AID, SPUFI, QMF, OPC, ADS,
ENDEVOR,OMEGAMON,ABENDAID
Programming Languages COBOL, JCL, VSAM
Data base DB2, VSAM, IMS & SQL
Configuration Tools VSS,CITRIX
Operating System WINDOWS 9X/2000, WINDOWS XP, MVS OS/ 390, TSO/ISPF Productivity Software MICROSOFT OFFICE ( WORD, EXCEL, POWERPOINT, OUTLOOK) Languages: Fluent in English, Punjabi, and Hindi.
Education:
Masters of Administrative Sciences 2014 to 2016
Fairleigh Dickinson University, Vancouver.
Computer Security and Forensic Administration.
Bachelor of Technology 2007 to 2011
Chandigarh Engineering College, Landran, Mohali, Punjab, India.
Computer Science and Engineering.
Work Experience
Software Developer 2011 to 2014
Dell International Services, Noida, India.
Resourcefuland highly driven to deliver extraordinary results with the ability to work calmly under pressure to achieve tight deadlines.
Conversant with all phases of Software Development Life Cycle including Requirement gathering, Analysis, Design, Development, Implementation and Testing. Haninder Singh
6886, 124 Street, Surrey, BC, V3W3W7
Email: act9wl@r.postjobfree.com
Telephone: 778-***-****
Email: act9wl@r.postjobfree.com
Indulged in Dell Academy Training for 2 months in IBM Mainframes using DB2 and JCL working on languages like COBOL.
Proven working experience in enterprise technical support.
Client-facing experience.
Worked directly with the client (Bank of Ireland) in testing and Implementation process.
Got on the Spot Award and Appreciation emails from client during tight deadlines.
Possess good interpersonal and analytical skills and a strong team player and leader. PROJECTS HANDLED
Dell services:
Project Bank of Ireland, Branch Desktop Deliveries (BDD) Client Bank of Ireland
Type Development/Enhancement
Platform IBM Mainframes
Software COBOL, JCL, DB2, IMS,EASYTRIEVE,XPEDITER,FILEAID, SPUFI, QMF, ENDEVOR,OPC Duration 1stAugust 2011- 1stJanuary 2014
Team Size 30
Description
BDD includes various desktop applications e.g.: iCMServiceLink, Infocus, Loan Origination, Omni to MQ, etc. developed in Power builder as front end and Mainframe as backend. These applications are used by bank staff in order to perform various activities on an account / customer data. Various tasks performed by these applications are: x To Open a new account
x To change details of customer/s and / or accounts x To view all the details associated to a particular account x To process Loan requirements
x Printing of letters / statements to be sent to customers x To process various other request raised by customers such as blocking of cheques, cards.
All the requests received through these desktop applications are stored in intermediate databases and are updated in the main databases during the batch process. Role x Technical Analysis Senior Associate/Software Developer Responsibilitie
s
x Analyzing design document
x Creation of program specification
x Preparing designs according to requirement
x Coding
Haninder Singh
6886, 124 Street, Surrey, BC, V3W3W7
Email: act9wl@r.postjobfree.com
Telephone: 778-***-****
Email: act9wl@r.postjobfree.com
x Data setup for unit testing
x Unit test documents
x Peer reviews
x System testing
Dell services:
Project Bank of Ireland, Bookkeeping (BKK)
Client Bank of Ireland
Type Testing/Maintenance
Platform IBM Mainframes
Software COBOL, JCL, DB2, IMS,EASYTRIEVE,XPEDITER,FILEAID, SPUFI, QMF, ENDEVOR,OPC Duration 1stJanuary 2014- 10th Aug 2014
Team Size 8
Description
BKK includes various desktop applications e.g.: SEPA, Payments, etc. developed in Power builder as front end and Mainframe as backend. These applications are used by bank staff in order to perform various activities on an account / customer data. Various tasks performed by these applications are:
x Worked in SEPA as Team Leader directly with Client. x To make code changesin existing codes.
x Research, diagnose, troubleshoot and identify solutions to resolve client/customer issues.
x Ensure proper recording and closure of all issues. x Prepare accurate and timely reports.
x To process various other request raised by clients such as execution of JCLs in SEPA. Role x Technical Support Senior Associate/Software Tester Responsibilitie
s
x Collect information through client phone calls to identify and report code problems. x Perform responsibilities of analyzing and solving problems of minimal to moderate complexity under the instructions of Client.
x Provide technical consultation on current and proposed systems to the clients. x Perform responsibilities of documenting technical cases, recommendations and resolutions in the system.
Haninder Singh
6886, 124 Street, Surrey, BC, V3W3W7
Email: act9wl@r.postjobfree.com
Telephone: 778-***-****
Email: act9wl@r.postjobfree.com
References:Available upon request
Contact this candidate