Customer Service Manager
Resume:
Timothy M. Lacy
*** ****** *****, **** ***** Arkansas 71603
***********@*****.***
Overview
To obtain a position that offers growth and the opportunity to perform in a safe and professional environment while utilizing my educational background and work experiences.
Exceptional Customer Service
Create new product promotion strategies
Employee Management
New Location Start-Up Management
New Product Introduction
Budgeting/Record Keeping
Problem Solving
Inventory and Pricing Controls
Computer/POS Scanning Use
Employment
McDonald’s Corporation, Pine Bluff,AR (10/2014 – 12/2015)
Shift Manager
Train and coach employee on position duties and customer services issues
Maintain proper labor and food cost goals
Perform daily shift checklist and cash audits to ensure company policies and procedures are followed
Thompson Hospitality, Pine Bluff, AR (4/09-10/2014)
General Manager
Keep food and labor cost goals in line and on target
Support and achieve goals set for the store
Create a customer service environment that “WOW” the customer and that will provide a profit
Wendy’s Pine Bluff, AR (11/07-4/09)
Asst. Store Manager
Perform food safety checklist to ensure the quality of the food meets company standards
Train and coach employees on position responsibilities and customer service issues
Keep food and labor cost goals in line and on target
Lacy’s Tobacco Store, Altheimer, AR (10/06-11/07)
Owner
Hire employees and make employee work schedule
Make and Maintain inventory orders
Pay expense obligations
Education
University Of Arkansas, Pine Bluff, AR
Equivalency: Bachelor of Science in Business Administration
U.S. Army
References and Supporting Documentation Furnished Upon Request
Contact this candidate