Manager Sales

PEDRO RAMOS

***** ***** ***** ***** *** ***, Austin, Texas 78758 512-***-****

Email: **********@*****.***

OBJECTIVE

Customer experience, focused professional and approachable, Manager, with a knack for developing high-performance teams. Goal oriented background in Human Resources, merchandising, sales, and project management. Motivated self-starter.

SKILLS & ABILITIES Retail-Human Resources, hiring, training Inventory control procedures, employee scheduling, cash handling accuracy, loss prevention, Floor sets, visual, POS system knowledge, time management, development of supervisors, team members, detail oriented and multi-tasking. EXPERIENCE Assistant Manager Operations – JCP – Odessa, TX, 10/2010 – PRESENT As the Assistant Manager, I manage and develop highly productive supervisors, and associates, The door-to-floor process, replenishment, restocking, and pricing initiatives. I consistently work with supervisors, and team members to ensure they are positively impacting the customer experience. I also actively look for ways to assist other departments while participating in our store’s LOD program. I’m eager to recognize my team members based on their performance, and am committed to leading by example.

HEAD OF OPERATIONS MANAGER-CARIBBEAN LIGHTS NIGHTCLUB-AUSTIN, TX. 06/2002 - 06/2007

Responsible for overseeing all day to day operations, including reviewing daily sales, and creating action plans on weekly basis to improve sales. Managed all advertising, and promoting thru radio, and promotional teams to effectively improve patron turnouts, and alcohol sales. Responsible for recruiting, and development of managers.

MANAGER – BORINQUEN RESTAURANT

10/1994 – 05/2000

Offered exceptional customer service to differentiate and promote the establishment. Also responsible for hiring, and training of all employees. Other daily duties consist of opening/closing the establishment, maintain staff assignment and schedules, inventory, and heavy cash handling. EDUCATION HOWARD JUNIOR COLLEGE, BIG SPRING, TX.

18 MONTH BUSINESS MANAGEMENT COARSE

Learned to establish and structure a business, in all aspects from financing, operations, developing sales, sales flow charts, business plans, and developing business growth. ACCOMPLISMENTS I have been with JC Penney for approximately 5 yrs. I began my employment as a part time commissioned shoe associate, within 7 months I became the Shoe Supervisor, then after 6 months, I moved to the Men’s Dept. Supervisor, which is the largest sales volume dept. in the store. In 6 months I lead my team to completely overhaul the dept. to make it a top shopping experience for our customers. 6 months later, I became the Merchandise Operations Supervisor. A short time after, I was promoted to Operations Manager, then Merchandise Execution Manager, and presently was promoted to Assistant Manager in the highest per dollar, in square ft. volume Store in JC Penneys. PAGE 2

REFERENCES RILEY BRYAN- HUMAN RESOURCES MANAGER- (KNOWN 4 YEARS) JC PENNEYS 512-***-**** EXT201

MELANIE WERGIN- STORE GENERAL MANAGER- (KNOWN FOR 5 YEARS) JC PENNEYS 512-***-**** EXT200

SUSAN PRICE-HUMAN RESOURCES MANAGER (KNOWN 4 YEARS) JC PENNEYS512-***-**** EXT201

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