Customer Service Sales

Catherine M. Chancey

**** ***** ***** **** (Cell) 832-***-****

Katy, TX 77449 *********.********@*****.***

SUMMARY:

Creative, goal-oriented team player that is interpersonal and participative with excellent analytical skills. With a positive attitude, is able to work on a team or be self-driven. Works well under pressure and with all aspects of production to make sure that customer orders will be processed on time and per customer specifications. Organized and efficient with strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

Microsoft Office Customer Relationship Management (CRM) Primavera

SAP Unparalleled attention to detail Dynamic problem solver

EXPERIENCE:

Procurement

Generated reports for purchasing requirements.

Created RFQs, requisitions and purchase orders in SAP for assembly parts.

Resolved cost issues and inventory count issues.

Assisted QA/QC regarding vendor quality and paperwork.

Processed International and Domestic intercompany orders.

Communicated with vendors regarding major revisions in BOM.

Created open order report for vendors to ensure purchase orders were being processed on time.

Facilitated with Accounts Payable and vendors to resolve invoicing issues.

Created work orders in SAP to build equipment.

Maintained spreadsheets to track purchase orders, work orders and inventories.

Saved department money by contacting several vendors to get the best price for parts instead of relying on past history of part.

Convinced management to reduce the number of seals for API testing by over 25% thus reducing costs for the seals by that amount.

Customer Service

Created customer quotes and orders in SAP and CRM.

Created work orders in SAP to tear down and repair customer property.

Communicated with vendors to keep orders on time.

Coordinated with QA/QC for Customer/Third Party Witnessing per BOM or customer requirement.

Consulted with engineering and QA/QC to evaluate customer repairs.

Built risk assessment spreadsheet and created quote package.

Assisted other team members on larger offshore rig projects.

Saved the department thousands of dollars per year by making customer quote binders in-house.

Increased customer satisfaction by tracking their order and keeping them updated on the progress of their order or repair.

EMPLOYMENT HISTORY:

Cameron

Buyer/Planner February, 2014 – January, 2015

Inside Sales and Customer Repairs May, 2011 – February, 2014

National Oilwell Varco

Research and Development BOP Seal Planner January, 2010 – February, 2011

Offshore Rig Projects Sales Support March, 2007 – January, 2010

EDUCATION:

Bachelor of Science Degree – Houston Baptist University – 1995 – Majored in Mathematics and Biology

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