Customer Service Manager
Resume:
BRYAN K. HOOD
Royse City, Texas 75189
act9q2@r.postjobfree.com
EXPERIENCE SUMMARY
I have has over 7 years’ experience in computer drafting within the oil and gas piping industry. Experience with Cadworx 3d piping, equipment modeling, including structures and pipe supports. Very knowledgeable with P&ID. Experience with electrical drawings and plot plans also. Includes upstream, midstream and downstream facilities. 7 years experience in the IT market. Network administration, computer hardware and software. Including computer build outs and software installations and trouble shooting as well as helpdesk.
EMPLOYMENT:
01/14 to 01/16 Tetra Tech Inc. Richardson, Texas
Senior I/E & Piping Drafter
P&ID drawings using Cadworx P&ID
Electrical drawings using autocad 2015
Modeling equipment using Cadworx equipment.
Drawing and modifying plot plans
3D modeling of piping using Cadworx plant 2015
Isometric drawings
01/12 to 012/13 Harris Group Inc. Richardson, Texas
Drafter IV
P&ID drawings using Cadworx P&ID
Electrical drawings using autocad 2010
Modeling equipment using Cadworx equipment.
Drawing and modifying plot plans
3D modeling of piping using Cadworx plant 2010
Attending piping design classes
Use of Microsoft office for email, documents and spreadsheets
3D Modeling of pipe supports and foundations.
07/10 to 12/11 Applied Consultants Inc. Richardson, Texas
Drafter
P&ID drawings using Cadworx P&ID
Electrical drawings using autocad 2010
Modeling equipment using Cadworx equipment.
Drawing and modifying plot plans
03/08 to 04/09 Harris Group Inc. Richardson, Texas
Drafter
P&ID drawings using Cadworx P&ID
Electrical drawings using autocad 08
Modeling equipment using Cadworx equipment.
Drawing and modifying plot plans
Back checking drawings for other drafters
Attending piping design classes
Use of Microsoft office for email, documents and spreadsheets
Some travel to job sites to verify measurements
04/03 to 03/08 Lowes Home Improvement Warehouse Mesquite, Texas
Receiving Clerk
Responsible for full life cycle of all goods received
Verify, tracking and data entry for all products sold.
Managed RTM (Return to manufacturer) department
Managed Vendor Partnership List
Compiled weekly and monthly reports for corporate office.
7/01 to 03/03 Soaring Enterprises. Dallas, Texas
Network Engineer/Support Analyst
Network Design and implementation
Administration of several 10-200 node systems
Hardware and software support
In charge of purchasing new equipment such as PC’s, laptops, printers, network hubs and routers and all PC related hardware.
9/98 to 6/2001 Worldtravel BTI Dallas, Texas
System Administrator/Support desk
Administration of Novell 5 network, including adding and deleting
Users.
Maintenance and troubleshooting of network.
Implementation and rollout of Windows 2000, including desktop support for all users.
Migration of Microsoft Exchange from Lotus CC mail.
Migration from Novell 4.11 to Novell 5.
Email support on Microsoft Exchange 5.5, including adding new accounts and support of existing accounts and troubleshooting.
Support of all systems from desktops to laptops, including software and hardware.
Helpdesk support for all users including onsite and offsite and remote users.
Installation of all software including windows 98, windows 2000, Microsoft Office 2000, Visio, Microsoft Project, Microsoft Exchange, Sabre, Microsoft 2000 server, Norton antivirus, PC officscan.
Support of BackOffice systems including, ADSx, Resfax, Airlink, and Sabre, citrix, and peoplesoft.
In charge of purchasing new equipment such as PC’s, laptops, printers, network hubs and routers and all PC related hardware.
Administration of Shiva dial in routers using Shiva net manager.
Completed training class for Microsoft windows 2000 professional/server.
Various clone PC build outs
8/96 to 9/98 Decision One Dallas, Texas
Customer Service Engineer
Software installations, including Windows NT, Windows 95, Windows 3.1, Dos 6.22, NetWare 3.12 client files.
Application installation and troubleshooting.
PC troubleshooting of hardware and software.
Hardware replacement including, harddrives, system boards,video cards, nic cards, SIMMs, dimms, power supply, floppy drives, tape drives, modems, ups and CD-ROMs.
Setting up and maintaining end users on network.
Installation troubleshooting and maintenance of network and local printers including full range of HP LaserJet’s, IBM, and Lexmark.
Troubleshooting and maintenance of 3270 emulation hardware and software.
Adding and removing users from network.
Server hardware replacement.
Responsible for weekly reports.
6/88 to 8/96 GTE Garland, Texas
Material Handling Associate
Handled order verification via a 3270 terminal
Filling Orders
Forklift Operation Including stand up's, electric pallet jack and large propane sit downs.
Inventory control using barcode scanners.
Shipping and receiving.
Pc data entry.
SKILLS:
Hardware: Dell, Compaq, several IBM clone PC's, full line of HP Laser Jet and Lexmark Printers, modems, CDROM, HUBS, scanners, and network cabling.
Software: Drafting: Autocad 2005, 2006, 2007, 2010, 2012, 2014, 2015, & 2008 Autodesk Inventor Pro,Mastercam, Cadworx, P&ID, Plant, and equipment.
Operating Systems: DOS, Windows NT, Windows 95/98/2000, NetWare 3.1, 3.12,4.11,5, Windows 2000/2000 server, XP. 7
Spread Sheets: Lotus for Windows, Quattro Pro,
Microsoft Excel
Word Processing: Word Perfect, Microsoft Word, Ami-Pro
Graphics: Draw Perfect, Harvard Graphics, PowerPoint, Presentation
TaskForce, Freelance Graphics
Utilities: LANalyzer, Check-It Pro, McAfee Antivirus, Norton Utilities,
F-Prot Antivirus, computer associates.
Misc: Cheyenne ArcServe, Microsoft Office,
Microsoft Professional, Lotus Suite, Microsoft Exchange
EDUCATION:
Basic, Intermediate and advanced Autocad completed at Eastfield Community College
Autodesk Inventor 3D completed at Eastfield Community College
3D modeling completed at Eastfield Community College
Novell NetWare’s CNE test completed: DOS/Micro-Hardware
3.1x System Administration
3.1x Advanced Administration
Certified NetWare Administrator: 3.1x
NetWare 3.1x System Administration completed at Richland Community College
NetWare 3.1x Advanced System Administration completed at Richland Community College
NetWare 3.1x Installation and Configuration completed at Richland Community College
NetWare 4 System Administration completed at Richland Community College
NetWare 4 Advanced Administration completed at Richland Community College
1984 to 1985 Attended University of Texas at Arlington
1981 Lakeview Centennial High School Garland, Texas
Graduate
REFERENCES
BUSINESS:
Craig Ward, Office manager/Engineer – Tetra Tech Inc. 214-***-****
Ken Webster, IT Manager - World Travel BTI 817-***-****
Maria Huntley, Receiving Manager - Lowes 214-***-****
PERSONAL:
Bob Kearney 903-***-****
Jay Reeves 469-***-****
Byron Tucker 469-***-****
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