Customer Service Technician
Resume:
Justin Black
**** ********* ******, **** ****
Halifax, Nova Scotia
********@*****.***
Profile
Passion for Information Technology, problem solving and troubleshooting. Experienced with configuration, installations and testing of communication networks. Trustworthy, responsible and professional.
Education
Compu College Halifax
Computer Service Technician Diploma, 2009
Hants East Rural High School Milford
Grade 12 Graduate, 2006
Skills
WHIMIS
Certified for Aerial Lift and Scissor Lift Operation
Belden Copper and Fiber Optic Training
Arc Flash Training
Fall Arrest Training
Firm Knowledge of A+
Firm Knowledge of Network+
Microsoft Office Training
IBEW Local 625
Work Experience
Black & McDonald Halifax
Cabling Technician, July 2015 to Present
Pull and terminate connections for CAT 5, CAT 6, Coaxial, and Fiber Optic cables for Commercial buildings. Reading blueprints in order to determine placement of connections and cables. Responsible for driving company vehicles to worksites. Knowledge of Personal Protective Equipment (PPE) and basic trade tools.
Plexus Connectivity Solutions Halifax
Service Technician, March 2011 to January 2015
Pull and terminate connections for CAT 5, CAT 6, Coaxial, and Fiber Optic cables for Commercial buildings. Reading blueprints in order to determine placement of connections and cables. Responsible for driving company vehicles to worksites. Knowledge of Personal Protective Equipment (PPE) and basic trade tools. Respond to on-call repairs and upgrades for servers, routers, modems, switches, and wireless access points.
Computers for Schools Halifax School Board
Computer Service Technician, September 2010 to March 2011
Programmed computer images, worked with computer hardware and software, fixed computer problems, technical support included: computers, printers, laptops and peripherals. Also sorted and cleaned equipment, worked off-site, and provided training for general computer service.
Spherion Halifax
Various Customer Service Positions, 2009 - 2010
Research in Motion Support Representative
HRM Surveys
Tigertel Customer Service Associate
Computers for Schools Halifax School Board
Computer Service Technician, 2009
Completed 8 weeks practical training, configuration of hardware, image building. Installation of Software to over 100 terminals, and ghosted multiple batches of computers for distribution.
Convergys Dartmouth
Consumer Data Support Representative, 2007 to 2008
Troubleshooting of data devices and transferring of calls to proper departments when misrouted. Adjusted customer billing details, conducted thorough research as well as accurately answering customer questions and inquiries.
Volunteer Experience
HERH & REC Schools, Milford
Peer Tutor
Assisted middle school teacher in teaching class, and helped
individuals and groups of students on latest class work and understanding of studies.
Service Master, Fall River
Janitor's Assistant
General cleaning duties including sweeping, mopping, emptying garbage, washing windows and cleaning desks.
Shaid Animal Shelter, Bridgewater
Shelter Assistant
Groomed, fed and cared for animals and cleaned kitchen area, floors,
cages, and playpens.
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