Customer Service Office
Resume:
Laura Douglas
***.*******@*****.***
Bolingbrook, IL
Professional Summary
I successfully completed my undergraduate program at Benedictine University with a Bachelor of Science and a concentration in Sociology. For the past two years I have worked as co-owner and lead teacher in a licensed Group Daycare Home. I implemented and followed developmentally appropriate practices, and ensured the safety of the children. I consistently maintained compliance of all Department of Family and Children Services. I developed professional relationships with the families of the children through daily interactions, weekly newsletters and monthly conferences.
My past position as office administrator of a church for two years afforded me the opportunity to work independently in a professional environment. My tasks included using computer software such as Microsoft Publisher, to produce weekly church bulletins and obituaries for funeral services. With my strengths and experience I want to grow into a career with an establishment that believes in professional advancement as well personal growth.
Education
Benedictine University, Lisle, IL
Bachelor of Arts, Major Social Science
Emphasis on Sociology May 2014
Certification
Professional Life Coach June 2015
ExpertRating
CPR/First Aid April 2015-2017
Red Cross
Work Experience
Co-Owner/Operator
ABC Dee’s Christian Preschool and Childcare Bolingbrook, IL 2013-Current
Adhere to DCFS/DHS licensing standards
Responsible for all facets of daily operation
Create Curriculum, Teach, Prepare meals, Safety/Welfare of all children in my care
Dispatcher/Contact Specialist 2014-2015
Wow! Internet, Cable and Phone Naperville, IL
Completing work orders. Entering data necessary to the completion of the work order
Monitor technician work progress vs. scheduled appointment windows
Correctly identify and dispatch outages following established processes and procedures.
Loss Prevention/Customer Service 2013-2014
Ross Store Inc.
Maintained High level of quality customer service / awareness and protection of company’s assets at all times
Ensured proper front end operations are maintained through hands on interaction with customers
Responsible for controlling shortage through compliance with company policy
Office Assistant
DuPage AME Church Lisle, IL 2012- 2014
Efficient with computer programs such as Excel, Microsoft Word, Publisher and COMs
Demonstrated the ability to work independently
Maintain confidential files and financial records
References
Brittney White
Assistant Store Manager
Ross Dress For Less
************@*****.***
Relation: Previous Employer
Tiffany Miles
Medicaid Operations Specialist, Government Programs
Blue Cross Blue Shield of Illinois
*********@***.***
Relation: Client
Terra McClain-Burt
SR Human Resources Specialist
Kantar Company Inc.
************@*****.***
Relation: Personal Advisor
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