Customer Service Sales

*** **** ***** ******, ***: *F

New York, NY *****

Phone: 646-***-****

**********@*****.***

ADAMA DIA

Summary: Highly motivated person with a broad range of skills including strong customer relations. Work very well under pressure, proficient in French, self-starter and work effectively under pressure.

Experience:

Riff Hotels New York, 2015-Present

Front Desk/ Concierge

• Provide that critical first impression to guests and have a natural passion for delivering exceptional service.

• Welcome and serve guests in person and over the phone everyday

• Enjoy solving problems, comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

• Head/Team leader

Century 21 Department Stores New York, 2014-2015

Cashier

• Followed company service standards with every guest

• Informed guest of current offers, programs and events

• Maintained a high level of loss prevention awareness regarding all areas of risk

• Exceed guest’s expectation by actively listening to their needs in order to provide amazing service in a sale.

• Consistently made additional merchandise suggestions in order to maximize each sales opportunity

Orange Beauty Supply New York, 2011-2015

Weekend Supervisor

• Supervise and manage all staff

• Work closely with all sales associates

• Provide great customer assistance/ sales

• Employee of the month

Rite Aid Pharmacy New York, 2012- 2015

Sales Associate

• Provide great customer service

• Make sure customers have a great experience

• Ensure that staff adhered to all credit/cash policies and procedures to reduce bad debts and rebates performed quality audits and took correctives action when appropriate.

• Work closely with my manager to maintain procedures for store accounting, credit control and handling our financial transactions

• Close out all open balance account at the end of day

Education

Borough of Manhattan community college New York, NY January 2012

Arts and technology High School New York, NY September 2009-2011

Honor Roll

Choir Academy High School New York, NY September 2008-2009

Skills

Language: Fluent in English, Wolof, proficient in French,

Computer: Power Point, Microsoft word, Excel

References

Will be provided upon request

Contact this candidate