Customer Service Manager

Josh Benedict

E: ***********@*****.*** ● M: 813-***-**** ● Tampa, FL 33618

Operations Manager

Meticulous manager undertakes the diverse competencies existing under the amalgamated umbrella of daily operations. Integrating a savvy writing ability along with professional business acumen, an ability to undertake unique challenges and balance multiple needs across varying business departments to create a cohesive, holistic business paradigm.

Education

Bachelor of Arts in English and American Literature

University of South Florida ● Tampa, FL ● 2002

Professional Experience

Museum of Science and Industry ● Tampa, FL ● 2010 – Present

Chief Projectionist

Handles all aspects of daily operations for the IMAX Department including inputting payroll timesheets, data entry, communicating with vendors, creation and implementation of SOP documents, financial recording, staff relations, sales, customer service, and the operations and maintenance of the IMAX projection system.

Use of Microsoft suite for SOP documentation creation and implementation.

Data entry and 10-key of financial records and forecasts.

B2B account reconciliation.

Cursory use of Power Point for public presentations.

Served every aspect of departmental HR (interviewing, hiring, training, scheduling, submitting payroll hours, evaluations, and necessary discipline).

Broadened the financial footprint of the department by undertaking multiple sales locations through varying distribution methods while keeping inventory records for all goods.

Technical troubleshooting of mechanical and electric equipment.

Channelside Cinemas ● Tampa, FL ● 2005 – 2010

Projection Manager

Responsible for the management of the projection department, operating the digital projection system and its Linux based central server as well as providing A\V needs.

Scheduled and trained staff in the full operation of the projection equipment.

Regal Entertainment Group ● Tampa, FL ● 1999 - 2005

Assistant Manager

Managed every aspect of the business from front line sales to projection systems. Daily business records, cash handling, inventory, and payroll processing were also key duties that were learned and undertaken.

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