Administrative Assistant Customer Service

Reebi Philip

Apt. ****, **** Lawrence Ave East, Toronto ON M1E 2R3

Tele: 647-***-**** Email: *********@*****.***

Administrative Assistant/Receptionist

Highlights of Qualifications

Eight years’ experience as providing administrative support to senior executives – Directors and senior officials

Possess a superior eye for details; thorough and methodical

Highly developed multi-tasking skills; very adaptable and can easily learn new techniques

Superior verbal and written communication skills; operate with great tact and diplomacy

Possess a stellar history of trust, credibility and honesty

Operates with absolute discretion, professionalism and confidentiality

Excellent presentation and interpersonal skills; able to professionally interact with individuals at all levels of the organization

Possess solid experience in organizing meetings at various levels of the organization – for senior and middle managers

Confident, with a profound ability to work competently alone; strong team player

Multilingual – English, Hindi, Arabic, Tamil and Malayalam

Core Competencies

Extensive calendar & E-mail management ~ Highly skilled in MS Office 2010 - MS Word, Excel, PowerPoint, Outlook, Publisher, Internet Search Engines ~ typing speed 55 wpm ~ Strong research & analytical skills ~ Creative problem-resolution skills ~ Solid organization and multi-tasking skills ~ Professional phone etiquette ~ Pleasant demeanor ~ Travel administration

Employment History

Administrative Assistant/Secretary July 2014 – January 2016

North America Cargo Solutions Inc.

Organized and scheduled meetings, conferences, teleconferences; booked rooms, attended meetings; prepared meeting materials

Arranged travel and hotel accommodations for Vice President and staff

Supported meetings by coordinating supplies and logging meeting notes; collected data for reports; scanned, printed, organized systematic filing and documented reports

Email correspondence; responded to urgent mails promptly

Handled local and international calls for Vice President; took messages and directed calls appropriately

Worked with colleagues and assisted on special projects as needed

Maintained agendas, reports, presentations using MS Word, Excel, Outlook and Power Point; filed relevant documents in a systematic and orderly fashion

Prepared documents pertaining to cargo and freight

Took care of Petty Cash; replenished the same using Spreadsheet to track expenses

Prepared Expense reports and Travel Expense reports

Prioritized daily tasks and follow-ups

Control inventory and order supplies

Reebi Philip Tele: 647-***-**** Email: *********@*****.***

Employment History

Administrative Assistant/Office Support Feb 2013 - April 2014

Sanofi Pasteur Ltd., Information Solutions Department (via Robert Half Technology)

Planned and successfully coordinated meeting schedules for Directors, Managers and Supervisor on Microsoft Outlook; arranged business trips and hotel accommodations

Efficiently handled telephone calls, resolving client issues relating to MS Word, Excel, and PowerPoint on WIN7 and provided customer service

Created weekly agendas and meeting reports; took, prepared and distributed meeting minutes

Composed correspondence; filed, photocopied and scanned documents

Helped distribute employee notices and mail around the office

Compiled company information and related material and distributed it to clients

Participated and organized special company events; made arrangements for food, venues, produced all required documents

Administrative Assistant Dec 2012

Corporation of the Town Of Aurora, Planning and Development Department (via Office Team)

Successfully handled and transferred telephone calls to various divisions

Filed, photocopied, scanned and typed documents

Effectively scheduled and managed appointments for various meetings and events for several managers

Monitored inventory of stationery and office supplies; placed orders to replenish stock

Senior Administrative Assistant May 2005 - March 2012

(Supported Senior Government Officials)

Ministry of Interior (Local Security), Kuwait

Provided administrative support to senior level government officials – prepared correspondence, managed schedules and made international travel arrangements

Liaised with companies throughout North America, United Kingdom and Europe to set-up and finalize meeting arrangements

Prepared travel documentation – interpreted forms from Arabic to English, completed visa forms and finalized arrangements with diplomats of host countries

Handled confidential information to protect sensitive information to ensure security protocols were met

Created electronic databases, files, mailing lists replacing all manual systems

Filed, scanned, faxed and photocopied documents; produced and maintained various reports

Answered telephones, transferred calls to appropriate individuals with precise information

Composed and typed department correspondence and documents from digital dictation

Provided excellent customer service ensuring the client was comfortable while waiting for an appointment and tactfully handled customer complaints, appointments and scheduling

Effectively conducted research to source needed information, using the Internet

Reebi Philip Tele: 647-***-**** Email: *********@*****.***

Education

Bachelor of Arts Degree - English Literature

University of Kerala, India

Volunteer Experience

Rewarding experience to have taught children aged 5 – 14 yrs. Sunday school lessons, songs and distributed food and soft drinks for them. Enjoyed spending time and bonding with the children.

Assisted in membership registrations in church and Sunday school.

Gained training in the role of an Administrative Assistant/Office support in ACCES Employment; attended calls, greeted customers and interacted with diverse community, assisted people in the services provided by the Organization.

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