Manager Sales
Resume:
Ivan Serrano
Largo, Florida 33770
*****************@*****.***
Senior Technical Management
Resourceful, innovative professional with over 20 years’ technical management and training experience within a variety of industries and products. Expertise in initiating projects and programs that boost productivity and efficiency while enhancing employee and client education. A true Hands-on Manager with proven skills in analysis, strategic planning, troubleshooting, training/teaching, scheduling, and improvement of operations through policies that promote a team-based work atmosphere, creative thinking, superior client relations and a positive effect on the corporate bottom line.
Selected Responsibilities and Accomplishments
Provide consulting services for a major health insurance company to transfer their database contact manager, with links to documents on their servers from different locations to an extranet available to all their users as major web base service. In addition, provide Remote Management to resolve issues over their network and remote storage network.
Design server plan to configure Organizational Units, Group Policies to coincide with department policies/regulations within the client's business. In addition, implemented folder rights to protect file security from unauthorized access, and not allowing foreign entities to take ownership of folders and/or drives, as well as disk quotas to avoid excess storage on a MS-Windows 2008 Enterprise Server. Configure VPN access for remote users located at different locations across the US. In addition, setup an MS-Exchange server with multiple email accounts receiving emails from different domain servers the company has for eCommerce, for internal email transfers depending on the organizational units, and the group policies associated with said accounts, this included filter restrictions, and redirections, as well as disk quotas.
Configured MS-Windows 2012 server R2, for server replication between two remote locations. In addition, remote access through VPN groups at different locations across the nation with Mac equipment, using SonicWall TZ series as a security appliance.
Managed all aspects of a company IT function including recruitment, hiring and training of staff, budgeting, scheduling work and activities, establishing policies and procedures, procurement of equipment and supplies, performance evaluations and motivation of employees.
Design network infrastructure under Windows 2008 Enterprise Server, and Windows 2003 Enterprise Servers for Active directory Federation Services for domain controllers, their Organizational Units, Group policy, and DFS. Implementation, and administration, active directory replication, fault tolerant environment design, RADIUS server for RRAS, VPN security.
Setup, manage, and troubleshoot MS-Virtual Machine and VMware. Server RAID level configuration, and management, designed a backup schedule procedure, and configure disaster recovery plan.
Reduce downtime through creation of a standardized plan to scan data for reliability and integrity prior to the daily, weekly and monthly backup. Tested the new process and then trained staff to perform the required periodic functions.
Boosted productivity and employee morale through restructure of the client-server operation. Adjusted the system based on a hierarchy system for sharing of printers and data. Establish a network policy and train employees and legal professionals on the use of this new network application, allowing employees to complete more tasks in a timely manner.
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Enhanced employee morale through promotion of a team-based work atmosphere. Provided assignments of increased responsibility along with opportunities for additional training and challenging incentives that encouraged a sense of ownership in the overall operation.
Increased company sales revenue by providing ongoing technical support to the sales team along with regularly scheduled conference calls where technical questions could be answered. The improved confidence of the sales force led to increased sales and a happier customer.
Researched, and Recommend forensic technology to provide proper procedures to conduct in depth scans on different media types to recover deleted files, without compromising integrity of the original media.
Increased revenue to an academic organization through research into alternatives for those without a High School diploma. Researched GED and ACT requirements and qualifications and established a new on-boarding process that could focus these individuals towards career college enrollment. The student population increased 33% with revenue up $200K as a direct result of this new business avenue.
Boosted corporate business opportunities through development of a comprehensive 20 class Information Technology curriculum. Researched publishers for appropriate college books introduced new testing templates and created handouts. Established curriculum protocols, managed a team to deliver this information and personally provided lecture, small group and one-on-one instruction. This program became the second largest at the college.
Partnered with software engineers and the customer to create a customized application perfect for their requirements. Followed through project completion including testing and evaluation that the solution would meet future needs as well.
Improved efficiency through research into the latest technologies for exchanging data and use resources. Reviewed numerous hardware/software combinations and recommended a system that would be a cost effective solution for the long-term. After new server technology implementation, migrated existing data, and trained personnel into the new environment.
Performed audits on networks for security weaknesses, and licensing compliance.
Evaluated the client needs based on their every day applications and capabilities that require OS hardening to improve system efficiency, security, and reliability to recommend the adequate service contract.
Perform extensive forensic data recovery, analysis, and restoration as needed.
Design data loss prevention plans, as well as daily plans for data backup. In addition, tech support procedures to restore data.
Provided customer support for clients to solve issues in multiple environments via phone, and/or remote access using RMM tools.
Configure, manage, troubleshoot routers, and firewall appliances, like Cisco, and WatchGuard using the proper protocol required, such OSPF, EIGRP, RIP, BGP, etc.
Installation, configuration, maintenance, and troubleshoot online web presentation/conference for Citrix, Lync, and skype over the network.
Configured and maintained Linux environments such as Fedora, and Ubuntu
Developed a new procedure for scanning removable media in search of specific data while working as a Technical advisor for a legal firm. As part of the legal team, it was part of my duties to oversee the complete process, and advised my client of the technical process employed by both parties, as well as the judge ruling the proceedings, in a simple format.
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Currently providing consulting services for an Insurance company to transfer their database contact manager, with links to documents on their servers from different locations to an extranet available to all their users as major web base service. In addition, provide Remote Management to resolve issues over their network and remote storage network.
Provide a Remote Storage Server for a client with offices in different continents, as part of a redundancy backup procedure, as well as managing the NAS within their network.
Experience
Ivan Serrano
2015 - Present
IT Consultant / Network Administrator / Database Manager
Florida Career College
2008 - 2014
Program Head / Team Lead
IT Professor
Employee of the Year 2009 / 2012
Instructor of the 4th Quarter 2013
Instructor of the Year 2008
Compatible Computers, Inc.
1990 - 2008
Network Administrator / Team Lead
Security Consultant
Technician
Ivan Serrano
1988 - 1990
Project Management / Car Restoration
Orlando Safety Supply, Inc
1986 - 1988
Warehouse Technician
Education/Professional Training
B.S., Electrical Engineering., University of Central Florida
1990
A.A., Electrical, Indian River State College
1983
A+ Certification, Comp TIA
2013
Additional coursework in Cisco Systems, SolarWinds, Encryption Software, Wireless security, Honeypots, Ping ID software, Team Building, Safety, Hazmat, Diversity, Sexual Harassment, Motivation, and Time Management, Extensive experience on legacy operating systems, i.e.: MS –DOS 3.0 – 6.22, DR DOS, Windows 95, 98, Millennium, 2000, XP, Vista, 7, 8, Windows 2000 Advanced Server, Windows NT Advanced Server and Small Business Server network design, Fedora, Ubuntu, Mint, Backtrack, Intrusion detection Systems (IDS), MS-Office Professional 2000, 2003. 2007, and 2010.
Able to Travel
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