Customer Service Sales

Jenison Christian

*** * ***** ******, *** *** West Covina, CA 91791. Cell Phone – 626-***-****. Email ****************@*****.***

Summary

Strategic and analytical finance professional with 7+ years of success in financial reporting, analysis, and project management. Consistently meets deadlines, resolves discrepancies, and increases company revenue. Highly skilled at maximizing productivity through detailed analysis and process improvements.

Core Strengths

Accounting Detail-oriented Purchase

Bank deposit Complex problem solving Goal Setting

Sales bill Regulatory reporting Sales strategy

Payroll Statement analysis Customer Service

Balance sheet Accurate forecasting Answering calls

Professional Experience

Customer Service Manager, Shoe City, El Monte, CA 2008 – Present

Managed service and product distributorship to exceptional profitability by designing customer-focused promotions and sales techniques.

Directed inventory control, sales forecasting, personnel management, and cost containment.

Increased sales 33% through compelling sales and marketing packages every quarter.

Built customer retention and store value through outstanding technical support and competitive technical knowledge of high-end devices, supervised, and performance reviewed 4 employees.

Developed key promotional techniques that convert prospects to customers.

Customer Service Representative, 7 Eleven, CA 2005 – 2008

Handling cash register, answering phone calls, making orders, receiving merchandise, staff management, store management.

Senior Accountant, M/S Narendrakumar Mahasukhbhai, India. 1998 – 2005

Prepare, examine and analyze complex accounting records, financial statements, and financial reports to ensure accuracy and conformance to reporting and procedural standards. Manage daily and monthly accounting activities. Oversee the staff and review work of several employee within the department. Train new accounting employees.

Notable Accomplishments:

Streamlined operations and eliminated a manual process by automating reconciliation of daily cash. Exported data to an Excel spreadsheet.

Supported the payroll technician, processed payroll, which included hours-to-gross reconciliation of benefits, cutting and issuing payroll checks, and preparing federal and state payroll tax payments.

Played an integral role in a major accounting software conversion, which included testing, post-deployment training and implementation.

Professional Development:

Bachelor of Arts – Accredited Degree from Academic and Professional International Evaluations, Inc. CA 2011.

Bachelor of Law Special– Gujarat University, 2000.

Bachelor of Commerce with Advance Accounting and Auditing – Gujarat University, 1994.

Certificate of English as Second Language – Tri Community Adult Education, West Covina, CA, 2008.

Diploma in Computer Application – Tri Community Adult Education, West Covina, CA, 2008.

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