Customer Service Accounting

Christina Patrus

*** ********* *** ******, ** ***02

609-***-**** **************@*****.***

LinkedIn: www.linkedin.com/christina-patrus-7aa891a6

Senior Accounting Analyst

Supporting business accounting functions.

General Ledger Invoicing Issue Research/Resolution

Account Management Account Reconciliation Auditing

PROFESSIONAL SUMMARY

Organized and adaptable Accounting Professional with 16 years of experience in business accounting

Expertise in handling large business expense accounts in support of organizational objectives and employee functions.

Detail oriented with excellent multi-tasking abilities, strong interpersonal and communication skills, and adept in independent operations and team dynamics.

Proficient in Microsoft Office Suite, Peoplesoft

Professional Experience

Condé Nast, Wilmington, DE May 2006 – October 2014

Publisher of magazines such as Vogue, Vanity Fair, Self, Allure, Glamour, and Architectural Digest

SENIOR ACCOUNTING ANALYST

Supported business operations including the business travel account, Avis file, processed cash advances, observed and collected cash advance delinquencies, oversaw customer service hotline,

Corporate AMEX Administrator; audited employee expense reports, researched potential duplications, maintained and monitored expense file storage/destruction, researched potential fraud charges.

Posted an average of $9,000 in terminated airfares to general ledger per month as well as an average of $34,000 in monthly credits.

Coded and submitted $1 million in AMEX payments, resolving $10>114K in disputes tickets per.

Coded 75 invoices monthly to submit to accounts payable for payment to Avis including contacting Avis with any billing discrepancies and employees to obtain coding for invoices.

$200,000 in processed cash advances each month including speaking with employees with outstanding advances of over 60 days as well as the over 90 day outstanding list (average of $80,000).

Assisted Cash Management with employee ACH issues and stop payments.

Downloaded business travel account ticket file into Peoplesoft and resolved ticket file issues, researched aging disputed tickets and collaborated with general accounting to resolve issues for account reconciliation.

Responded to employee issues; research/resolve problems using Peoplesoft and Excel spreadsheets in addition to forwarding escalated issues to appropriate auditor or department.

Resolved 471 calls in 9 months.

Audit metrics in Excel using pivot tables

Trained new auditors in audit procedures and reviewed auditors’ work for accuracy

Scanned AP invoices into system for image requests/research

Created procedure for processing Avis invoices, BTA credits, cash advance reconciliation.

Maintained file room for storage of confidential expense documentation, monitored off site storage of aged expense documents, followed protocols for destruction of aged documents.

Linens N Things, Swedesboro, NJ May 1999 – May 2006

QUALITY CONTROL AUDITOR

Analyzed and reported on quality findings, productivity and audits, monitor vendor error rates and react to trends.

Communicate with vendors to ensure vendor compliance with label specifications, ticketing and packaging, advance shipping notice (ASN), as well as coordinated vendor meetings regarding audit and QC issues.

Scheduled and organized vendor facility tours.

Supervised Quality Control associates work for accuracy

Performed daily inventory cycle counts in the warehouse. Updated AS400 as needed.

Assessed over $865,000 in vendor violation per year through attention to detail, and processed and debited vendors for $5,000 in merchandise returns and corrections.

Nine West Distribution Corporation, West Deptford, NJ August 1991-May 1999

TRAFFIC SPECIALIST

Analysis and research of vendor charge backs generated a benefit of $40,000 or better per year for the company.

Implemented conversion to computerized inventory scanning

Responsible for accurate and efficient dispatching of goods, as well as ensuring correct routing.

Supervisor of night shift; handled dispatch of truckers, routing traffic and expedited paper flow. Prioritized my own work

Met Nine West and vendor quarterly deadlines.

Responsible for ordering supplies, maintaining functions of meters and /printers for UPS, Fed Ex and Parcel Post

Liaison between office, warehouse and vendors regarding orders, cancellations and dispatching

Education

BACHELOR OF ARTS Rowan University, Glassboro, NJ

Continuing Education

Management Skills: Building a Foundation 2011

Communication Skills for the Workplace –2011

GE Finance – Six Sigma Productivity 2004

Reasonable Suspicion Supervisory Training 2004

Professional Associations

Notary Public - State of Delaware

Mensa: member 2013 to present

Hagley: volunteer 2015 –

Contact this candidate