Global Quality Account Manager

William O. Tweddell

*** *** **** **

Elkin, NC **621

Cell: 336-***-****

Home: 336-***-****

Email: **********@*********.***

Experience

**/**-**/** – Global Quality Account Manager – SMART Modular Technologies, Inc.

Maintain customer Quality relationship for Fortune 100 OEMs. Remotely located and flexible team member.

Oversee communication and implementation of customer requirements to SMART factories and management worldwide.

Recommend strategic development to meet industry standard Quality needs.

Provide Quality framework for customer Qualification expectations during initial phases of new business venture and factory relocation.

Build and maintain onsite Quality database for collection, storage, and reportage of customer metrics.

Production metrics development.

Develop and cultivate data sources.

Rewrite and oversee release of internal documentation to meet changing quality environment.

Ensure quality goals are met for customer Quarterly Business Reviews.

Provide internal reporting for performance in worldwide customer CMS sites and customer field.

Test and disposition field-returned product.

Subject Matter Expert contributing to product tracking ability roll-out.

7/01-10/04 -- Field Quality Engineer for Western Digital Corporation

Develop processes, databases, and templates for data collection, storage, and reporting of field fallout results. Including SQL queries against Teradata warehouse.

Develop, create, and distribute weekly Quality metrics.

Maintain customer relationship and oversee first level failure analysis for line fallout at local and remote Fortune 500 customer manufacturing sites.

Monitor customer processes for anomalies affecting product and sales.

Develop processes for identifying and sorting product meeting specific criteria for various destinations while maintaining product/credit number relationship.

Respond to customer requirements and maintain customer relationships within the failure analysis lab and purchasing environments.

Customer Quality Management Plan consolidation and publication for each new product.

Maintain records for, and track shipments of product destined for failure analysis.

Ad hoc reporting for issue clarification and resolution.

2/97-5/01 – C1 - Supply Chain Project Analyst and Senior Project Administrator

Data development, collection and processing working closely with IT modelers and program management. Subject matter expert for evaluating innovations in piece-part identification strategy affecting build line, supplier payment, and service data collection.

Research Oracle databases for product tracing information and report to management teams for at-risk units at customer sites.

Data reporting tool development on Windows-based systems.

Global publication of quality metrics for commodities. Reports became global standards for Dell suppliers.

Identify business needs and contribute to specification and design of new business processes. Enable Internal/external data acquisition to meet those needs.

Ad hoc creation of reports to meet specific knowledge needs of engineering and management.

Data process conversions to meet the changing environment of the high-tech industry.

Maintenance of historical data.

Skill set

Self-starter

Motivated

Microsoft Office (Professional Edition)

Failure Analysis

Manufacturing Process

Customer Management

Product Trace Labeling

SAP

Program Management

ISO

TS 16949

Six Sigma

Continuous Improvement

Quality Management Systems

Customer Expectations

Process Mapping

Driving Change

Cross-functional Team Leadership

Auditing

EICC

DAMICR

Shingi Event participant

Achievements and Awards

Exceptional Contribution Award from Dell Worldwide Procurement for enabling cost savings of >$13 million.

Helped maintain consistent 20+ out of 25 Customer QBR score for the Quality segment.

Maintained Preferred Supplier status among customer-counterpart work groups.

Metrics reporting became global standard for Dell suppliers.

Awarded stock option retention bonus in excess of $200k for exceptional contributions.

Work History

SMART Modular Technologies – Sr. Quality Engineer (GQAM)

Western Digital - Senior Field Quality Engineer

Dell - Senior Business Analyst

Texas Instruments CMS and Solectron Texas - Scheduling Analyst and Data Analyst duties for Scheduling and Production Control

Education

University of Texas at Austin - BFA

Leander High School, Leander, Texas

Contact this candidate