Bryan Jordan

**** **** ***** **. *** **** Dallas, TX 75287 • 469-***-**** • Email: act9li@r.postjobfree.com

EXPERIENCE:

March 2011- REALPAGE Carrollton, Texas

July 2015

Implementation Services Representative.

Audited, revised, and verified financial and other key data prior to client activation in software. Converted client data via software tools into proprietary cloud based software products. Promoted the client’s full progression in the software by assisting them in their interactions with different internal groups. (e.g. Sales and Product Support) Designed documents to outline standard operating procedures for the department. Trained and evaluated new employees on departmental procedures. Conducted Peer-Review Quality Assurance checks to ensure that the final product was accurate and compliant with departmental standards. Created case notes and various reports to share findings.

Payments Implementation Consultant II.

Managed all pre-implementation activity related to new client contracts and set ups. Established and maintained new and existing customer accounts, pricing records and other confidential material. Provided support and assistance to internal Payment, Legal, and Sales departments, as well as clients.

Software Utilized: Microsoft Office (including higher functions of Excel such as V and H lookups and Pivot Tables), Go To Meeting, Salesforce, SharePoint, Realpage software, and SQL

January 2000- NIFTY PRODUCTIONS Rochester, NY. and Arlington, TX.

August 2011

Freelance Producer. (SELF-EMPLOYED)

Managed daily activities of TV production business including hiring and supervising workers, renting/purchasing equipment and supplies, budgeting, and payroll. Engineered Television programs from the idea stage to a completed product ready for broadcast. Crafted screenplays (scripts) for TV shows. Arranged lighting and sound recording equipment for shooting locations. Filmed the shows using Digital Video cameras. Edited raw footage for broadcast using non-linear and linear

methods.

Software Utilized: QuickBooks and Avid

January 2010- ADT Rochester, NY.

November 2010

Emergency Dispatch Operator.

Initiated outbound calls to notify customers of alarm signals and/or activity on ADT Alarm System.

Software Utilized: ADT software

January 2008- BCC Software Rochester, NY.

February 2009

Customer Service / Accounting Clerk.

Provided Help Desk Support for end users of BCC Software’s U.S. Postage-Mailing software. Was later promoted to Accounts Receivable Department. Prepared bills and invoices for sales and services

rendered. Collected on accounts by sending bill reminders and communicating with customers via phone, email, fax and mail. Recorded payments by entering them into the accounts receivable ledger.

Reconciled the ledger to ensure that all payments were accounted for and properly posted.

Software Utilized: Microsoft Windows, Microsoft Great Plains, Web Ex, and BCC software

January 2005- Eastman Kodak Rochester NY.

December 2007

Customer Service / Tech Support.

Fulfilled Help Desk Support at Eastman Kodak by providing telephone assistance for operators of Digital Photo Kiosks in the U.S. and Canada and Field Service Technicians. Used troubleshooting skills to eliminate issues with various Computer and Image Reproduction Equipment. Created case notes to document all interactions with customers and Field Service Technicians. Handled escalated cases for customers with severe difficulties. Served as a Call Coach by training and evaluating new employees on departmental procedures.

Software Utilized: Microsoft Windows and Kodak software

EDUCATION: State University of New York at Buffalo State College. Buffalo, NY.

Bachelor of Science Degree in English Secondary Education. Major G.P.A.: 3.5 / 4.0

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